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# Desktop Technician

- **Company:** Mass General Brigham
- **Location:** Fall River, MA, United States
- **Experience:** Starter
- **Salary:** $41,205 - $58,864
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software Applications, Microsoft Office, Laptops
- **Published:** November 1, 2026
- **Apply:** https://diversityjobs.com/career/18807080/Desktop-Technician-Massachusetts-Salem

## About the Role

* High School Diploma or Equivalent required

Experience

 * 0-1 years of Customer Service Experience required

Knowledge, Skills and Abilities

 * Ability to multitask and prioritize work demands.
 * Good interpersonal and communication skills.
 * General knowledge of desktop and laptop computers, printers, and other computing equipment.
 * Proficiency with associated technical systems and software.
 * Familiarity with Mac OS, Office 365, and common software applications

## Description

In this hands-on technical role, you'll help keep essential systems, equipment, and day-to-day operations running smoothly at North Shore Medical Center. You'll coordinate the transport, setup, and inventory of technical equipment while supporting the secure and efficient operation of key systems. You'll serve as a go-to resource for troubleshooting and technical support, quickly resolving issues to minimize disruptions and keep teams productive. You'll also share your technical expertise with colleagues, providing guidance and practical solutions that help ensure reliable, seamless operations.

Essential Functions

-Transport, set up, install, and decommission systems.

-Perform tasks in accordance with layout diagrams and project schedules.
-Run diagnostic tests on systems; troubleshoot and resolve any technical issues.

-Assist customers as needed with technical issues related to computers, Applications, or telecom

-Document issues and resolutions effectively and efficiently.

-Provide professional, efficient, and effective customer service to the end-user community, focused on routine matters.

-Monitor and maintain inventory levels for equipment and accessories.