> Markdown version of [/jobs/ext/4521123-product-support-engineer-psp](https://www.wearedevelopers.com/jobs/ext/4521123-product-support-engineer-psp). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Engineer (PSP)

- **Company:** Veeco Instruments Inc.
- **Location:** Horsham, PA, United States
- **Experience:** Experienced
- **Salary:** $78,597.0 - $115,275.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Cloud Computing, Virtual Reality, Reliability of Systems, Process Control Systems
- **Published:** October 31, 2026
- **Apply:** https://www.careerbuilder.com/job-details/product-support-engineer-psp-horsham-pa--f4bc7141-c50e-458d-9dc0-562bf7b319ea

## About the Role

* Associate degree in a technical field plus 7+ years in semiconductor equipment field service/support; OR Bachelor's with 5+ years; OR Master's with 3+ years; Equivalent experience in lieu of degree will be considered; however a minimum of High School Diploma or equivalent is required.
 * Proven experience supporting high-tech capital equipment with integrated mechanical and electrical systems.

KNOWLEDGE, SKILLS & ABILITIES

 * In-depth understanding of semiconductor wet process systems (clean, strip, etch, liftoff).
 * Skilled at structured troubleshooting and failure recovery planning.
 * Strong communication and customer interaction skills, including executive-level updates.
 * Ability to analyze data for root cause identification and recommend sustainable corrective actions.
 * Familiarity with process control systems and equipment automation in high-volume semiconductor manufacturing.
 * Flexibility to travel up to 30% (domestic and international) for strategic customer escalations, installations, and NPI support.

## Description

Veeco's Precision Surface Processing (PSP) division drives the advanced wet cleaning and etch solutions that enable today's semiconductor packaging breakthroughs-from heterogeneous integration to AI-ready devices. As a Technical Product Support Engineer, you'll be the escalation point that keeps PSP systems running at peak performance for world-leading semiconductor manufacturers. Your work combines deep technical problem-solving, customer interface, and collaboration with engineering teams to influence both current product quality and future design improvements., * Own resolution of complex technical escalations from the field-diagnosing root cause and coordinating factory resources to deliver timely solutions.

 * Lead troubleshooting of mechanical, electrical, and process issues across PSP wet process platforms, ensuring system reliability and minimal customer downtime.
 * Provide expert technical support to field service teams and customers during installations, upgrades, and NPI deployments.
 * Assist on failure analysis for returned components and systemic issues; document field findings and partner with engineering on corrective actions.
 * Assist in creation and maintaining technical documentation, including troubleshooting guides, service advisories, and training content for global service teams.
 * Act as factory liaison during engineering design reviews and cross-functional meetings, representing customer feedback and serviceability requirements.
 * Support new product introduction (NPI) by assisting with pre-release testing, evaluative feedback, and training to prepare field adoption.
 * Maintain compliance with Veeco's safety protocols and customer EHS standards.