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# IT Service Desk Technician

- **Company:** Weber Inc.
- **Location:** Providence, UT, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Computer Networks, Issue Tracking Systems, Instant Messaging Technology, Virtual Private Networks (VPN), Networking Basics, Remote Infrastructure Management, ServiceNow IT Service Management, Office365, Information Technology, Laptops, User Administration
- **Published:** November 2, 2026
- **Apply:** https://www.dice.com/job-detail/f8bfdcf7-2a28-4827-a8ca-59940137b3a9

## About the Role

Required:

Excellent written and verbal communication and interpersonal skills.

Associate's degree in information technology or a related field (or equivalent experience).

Proven experience in a technical support or service desk role.

Strong knowledge of Windows and MacOS operating systems.

Familiarity with Microsoft 365 applications

Availability for on-call rotation

Ability to articulate technical issues clearly

Basic networking concepts.

Ability to work independently and collaboratively in a team environment.

Strong organizational skills and attention to detail.

Preferred:

Certifications such as CompTIA A+

Expanded knowledge of networking concepts

Experience with IT ticketing systems

Knowledge of remote management tools and VPN configurations.

## Description

Blackstone Products is a dynamic and innovative organization committed to providing it's employees exceptional IT services. We are seeking a skilled IT Service Desk Technician to join our team and play a vital role in supporting our employees' technology needs.

The IT Service Desk Technician will be the first point of contact for technical support requests from end-users. This role requires a customer-focused individual with excellent problem-solving skills and a passion for technology. The ideal candidate will provide timely and effective support, ensuring minimal disruption to business operations., Respond to and resolve technical support requests via phone, email, instant messaging or ticketing system.

Troubleshoot hardware, software, and network-related issues for end-users.

Provide support for desktop and laptop computers, printers, and other IT equipment.

Assist with user account management, including password resets and access provisioning.

Document issues, solutions, and workarounds in the ticketing system and knowledge base.

Escalate complex issues to higher-level support teams or vendors as necessary.

Perform routine maintenance and updates on IT systems and equipment.

Educate users on IT policies and best practices to enhance system usage and security.