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# IT Help Desk

- **Company:** Arcfield, Inc.
- **Location:** Newport, RI, United States
- **Salary:** $38,499.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Security+, Issue Tracking Systems, SC Clearance, Information Technology
- **Published:** November 1, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9281127/it-help-desk

## About the Role

* HS 3-4 Years
 * Excellent customer service, interpersonal, communication skills
 * Excellent customer technical and product support
 * Proficient in information technology and operations management
 * Ability to work independently on problems and projects
 * Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team
 * Ability to obtain and maintain Secret Clearance (Active Secret is preferred)
 * Ability to obtain and maintain CompTIA Security+ certification

## Description

* Under general supervision, capable of performing all jobs including the most complex.
 * Works on assignments that are semi-routine in nature, but recognizes the need for occasional deviation from accepted practices.
 * Work is checked since errors may cause delay or expense.
 * May assist and train less experienced personnel.
 * Provides basic Tier I support to end users on a variety of computers and associated networks issues.
 * Responds to telephone calls, email and personnel requests for technical support.
 * Documents, tracks and monitors the problem to ensure a timely resolution.
 * Enters information into ticket system and creates trouble reports for IT Support Technicians.
 * Documents, tracks, and monitors the problem to ensure a timely resolution.
 * Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology.
 * Support special projects related to client support and operations related activities.
 * Work with external vendors, as required.