> Markdown version of [/jobs/ext/4522808-customer-implementation-specialist](https://www.wearedevelopers.com/jobs/ext/4522808-customer-implementation-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Customer Implementation Specialist

- **Company:** ONE STOP COLLECTIBLE CORP
- **Location:** Lehi, UT, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $105,000.0
- **Contract:** Permanent contract
- **Skills:** Software as a Service, Human Resources Information System (HRIS), Gantt Charts, Project Management Software, Salesforce.Com, B2b Software
- **Published:** November 1, 2026
- **Apply:** https://startup.jobs/senior-customer-implementation-specialist-workstream-10642927

## About the Role

* You think like an operator-planning ahead, spotting inefficiencies, and continuously refining the customer journey.
 * You're a trusted voice in the room, both with customers and internal stakeholders.
 * You're naturally curious and autonomous-you don't wait for a playbook; you help write it.
 * You lift others-offering your expertise freely and proactively mentoring teammates.
 * 5+ years of experience leading SaaS implementations for complex or enterprise-level clients, ideally in HRIS, Payroll, and/or B2B software
 * 5+ years in a customer-facing consulting, implementation, or technical onboarding role
 * Proven ability to manage multiple high-touch onboarding projects simultaneously
 * Strong cross-functional collaboration and communication skills-especially with Product and Engineering
 * Experience advising clients on process design, adoption strategy, and change management
 * Deep project management skills-you can build Gantt charts in your sleep
 * Comfort with tools like Salesforce and implementation/project management software
 * Ability to train and mentor junior implementation specialists

Nice To Have

 * Payroll, compliance, or HRIS domain knowledge
 * Startup experience of 1 to 3 years (prior customer success experience even better)

## Description

We're seeking a Senior Customer Implementation Consultant to join our growing Customer Success and Support team. This is a senior-level individual contributor role for someone who thrives in complex implementation environments, has strong product expertise, and is passionate about improving operational excellence.

You'll be a strategic advisor during the onboarding journey for our most complex customers, owning the implementation lifecycle and working cross-functionally to ensure customer success. You'll also be a thought partner to leadership and a mentor to peers-raising the bar as we scale our team and company.

This role reports to the Senior Manager of Implementation and is based in Lehi, UT, with a hybrid schedule requiring in-office presence on Tuesdays, Wednesdays, and Thursdays.

Day In The Life

 * Lead high-complexity implementations for large, multi-site customers with minimal oversight.
 * Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
 * Serve as a product specialist across Workstream's HR and Payroll tools-educating clients, identifying gaps, and recommending tailored configurations.
 * Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
 * Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
 * Build and continuously improve scalable implementation processes, documentation, and templates.
 * Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
 * Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
 * Influence team culture by modeling operational excellence, curiosity, and customer empathy.