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# Director of Program Management - Data Center Solutions (Hyperscalers)

- **Company:** nVent Electric Inc.
- **Location:** Blaine, MN, United States
- **Experience:** Expert
- **Salary:** $172,900.0 - $257,000.0
- **Contract:** Permanent contract
- **Skills:** Data Centers, Computer Network Operations, Data Analytics
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/director-of-program-management-data-center-solutions-hyperscalers-blaine-mn--86f333c5-a675-4036-ac9a-80c9a2b30407

## About the Role

Project/Program Management, Network Operations Center, Electricity, Customer Relations, Business Model, Order Delivery, Project/Program Management, Customer Satisfaction, Problem Solving Skills, Risk Analysis, * A bachelor's degree is preferred.

 * Ideally 8+ years of experience in program management, customer operations, or production-focused environments, with direct customer accountability.
 * Validated experience leading and developing teams, ideally within a customer-facing, cross-functional organization.
 * Demonstrated success owning strategic customer relationships and leading complex programs with high visibility and impact.
 * Strong business insight with working knowledge of manufacturing operations, planning, scheduling, supply chain, costing, and logistics.
 * Ability to operate credibly at the executive level with customers and internal leadership.
 * Track record of getting results through cross-functional influence.
 * Data-driven approach with experience using metrics to manage performance, identify risk, and drive improvement.
 * Comfort operating in a fast-paced, high-growth environment while maintaining strong rigor and structure.
 * Ability to work hybrid from our Anoka or Blaine, MN locations, and travel up to 25% of the time if needed.

## Description

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions., * Serve as the senior executive point of contact for a portfolio of key strategic customers, owning the end-to-end customer relationship and ensuring a customer-first operating model across the business.

 * Lead and develop a high-performing team of Program Managers responsible for daily execution, customer communication, and order delivery for assigned customer programs.
 * Own overall customer satisfaction, delivery performance, and relationship health for assigned accounts, proactively identifying risks and driving resolution before issues impact the customer.
 * Provide strategic program leadership across the customer lifecycle-from opportunity intake and quoting through execution, delivery, and change management.
 * Partner closely with Sales, Engineering, Operations, Supply Chain, and Logistics to ensure customer requirements are translated into clear internal priorities and executable plans.
 * Establish and lead a disciplined customer operating cadence, including executive-level customer reviews, program health reviews, and managing blocking issues.
 * Ensure consistent, timely, and professional customer communication across all touchpoints, setting expectations and reinforcing accountability internally and externally.
 * Oversee order management and execution for strategic customers, ensuring on-time, in-full delivery and adherence to customer quality, cost, and specification requirements.
 * Provide leadership and governance for pricing, scope changes, and cost impacts, partnering with Account Managers and internal teams to align customer expectations with business outcomes.
 * Represent the voice of the customer within the organization, advocating for customer needs while balancing operational capabilities and business priorities.
 * Drive continuous improvement in customer experience, program execution, and team performance, demonstrating data, metrics, and feedback.
 * Develop talent and succession within the Program Management team through mentoring, performance management, and capability building.