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# Implementation Specialist

- **Company:** SCL Holdings Inc.
- **Location:** Annapolis, MD, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Bluetooth, Configuration Management, Cyber Security, Databases, Database Theory, Device Drivers, Ethernet, PC Tools, Mobile Application Software, Microsoft Office, Salesforce.Com, SQL Databases, Systems Integration, Wi-Fi Technology, Autoscaling, Firewalls (Computer Science), Mobile Computing, Zendesk
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/implementation-specialist-annapolis-md--09b29103-f017-4391-b18d-baf7c575dd35

## About the Role

Operations, Team Player, Autoscaling, Team Building, Problem Solving Skills, Team Lead/Manager, Project Tracking, Computer Security, Testing, Peripheral Hardware, * 2+ years in customer-facing digital roles (Implementation, Technical Support, Professional Services, Solutions Consulting), ideally supporting enterprise clients and hardware/software products.

 * Proven ability to manage multiple customer projects simultaneously, including timelines, dependencies, and stakeholder communication.
 * Strong troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, firewall/proxy constraints, basic MDM familiarity a plus).
 * Experience with tools like Zendesk, Gainsight, Salesforce, Notion, Scribe and Microsoft Suite; comfortable working in ticketing + project-tracking environments
 * Knowledge of databases and how they integrate with other platforms; experience or knowledge of basic/intermediate SQL queries (e.g., joins, filtering, validating imports).
 * Ability to perform PC software/hardware installations and device setup, including loading applications and hardware drivers.
 * Interest in AI for support/enablement or process automation is a plus.

Implementation / Project Management Skills (Additions)

 * Comfortable running implementation calls: kickoff, technical discovery, configuration workshops, training, and go-live readiness.
 * Ability to define scope, manage change requests, and set/maintain expectations to avoid implementation drift.
 * Strong documentation habits: requirements capture, decision logs, risks/issues tracking, and clear next steps after every customer touchpoint.
 * Experience working with customer IT/security stakeholders and translating requirements into technical configuration steps.

Soft Skills

 * Strong problem-solving and creative thinking.
 * Excellent time management, prioritization, and ability to drive work to closure.
 * Confident communicator who can translate technical topics for both technical and non-technical audiences.
 * Collaborative, team-oriented mindset with a customer-first approach.
 * Patient and empathetic approach-especially during high-stakes go-lives and escalations.

## Description

* Define implementation plans, timelines, milestones, and success criteria; keep projects on track and customers informed.
 * Configure FacilityOS solutions to match customer workflows, security requirements, and site-specific needs.
 * Drive rollout readiness across stakeholders (IT, Security, Facilities, Reception/Front Desk, Compliance), ensuring adoption and operational continuity.), * Serve as a technical expert for FacilityOS software, hardware (iPads, printers, mobile computing devices, barcode scanners, thermal printers, and other peripheral devices), mobile apps, and integrations.
 * Support customer technical discovery (network/Wi-Fi, device provisioning, permissions, integrations) and identify risks early.
 * Diagnose complex issues during implementation, reproduce bugs, document findings, and coordinate resolution.
 * Assist with data onboarding (imports/migration), validation, and mapping; ensure data quality prior to launch.
 * Use SQL and database concepts to validate records, troubleshoot data issues, and confirm integration outcomes., * Create and maintain internal and customer-facing documentation: implementation guides, configuration playbooks, rollout checklists, and FAQs.
Cross-Functional Execution

 * Act as the coordination point between Professional Services, Support, Engineering, and QA during implementations.
 * Provide structured handoff documentation to Support/CS after go-live (configuration summary, known risks, escalation paths, environment notes).
 * Identify recurring implementation friction and propose process improvements to increase speed, quality, and scalability.