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# Information Technology Support Specialist

- **Company:** THE PHOENIX
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $76,000.0 - $106,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Business Software, Desktop Computing, Domain Name System (DNS), Identity and Access Management, Networking Hardware, Virtual Private Networks (VPN), Networking Basics, Wide Area Networks, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Information Technology, Laptops, Servicenow
- **Published:** November 2, 2026
- **Apply:** https://www.juju.com/job/2_168440680

## About the Role

* 2+ years of experience in Desktop Support, End User Support, IT Support, or Service Desk environments.
 * Approximately 4-5 years of overall PC hardware and software knowledge.
 * Strong troubleshooting experience with Windows operating systems and Microsoft 365.
 * Experience supporting laptops, desktops, mobile devices, printers, and common business applications.
 * Familiarity with IT service management tools such as ServiceNow.
 * Working knowledge of basic networking concepts, including LAN/WAN, VPN, Wi-Fi, and DNS.
 * Strong customer service skills and ability to support demanding, high-level business users.
 * Excellent communication, organization, and problem-solving abilities.
 * Ability to independently prioritize and resolve multiple technical issues.
 * Professional, dependable, and comfortable working in a fast-paced environment.

Preferred Qualifications

 * Previous experience supporting users in a law firm, financial services, consulting, or other professional services environment.
 * Experience supporting macOS devices.
 * Familiarity with conference room AV technology and video conferencing systems.
 * Exposure to network equipment, including routers, switches, and basic server infrastructure.
 * Experience providing white-glove or VIP technical support.
 * Experience supporting offsite meetings, events, or temporary technical environments.

Additional Requirements

 * Flexibility to work occasional overtime or adjusted schedules based on business needs.
 * Ability to provide onsite and occasional offsite technical support.
 * Ability to lift equipment weighing up to 25 lbs.

## Description

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 * Provide Level 2 technical support for desktops, laptops, operating systems, applications, and peripheral devices.
 * Troubleshoot Windows-based environments, Microsoft 365 applications, mobile devices, printers, and other end-user technologies.
 * Diagnose and resolve hardware, software, connectivity, and application-related issues.
 * Manage, prioritize, document, and resolve incidents and service requests through an IT ticketing system.
 * Assist with user account administration, access management, and onboarding/offboarding activities.
 * Support conference room technology, audiovisual equipment, and video conferencing platforms.
 * Configure, deploy, upgrade, and replace end-user hardware and software.
 * Provide technical support for business meetings, presentations, and occasional offsite events.
 * Collaborate with infrastructure, networking, applications, and other IT teams to resolve escalated issues.
 * Assist with basic network troubleshooting involving Wi-Fi, VPN, DNS, and LAN/WAN connectivity.
 * Provide end-user training and guidance on business applications and technology.
 * Maintain accurate documentation and follow established IT procedures and service standards.