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# Remote Customer Operations Coordinator (SAP Implementation )

- **Company:** Global Channel Management, Incorporated
- **Location:** Miami, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Customer Data Management, Data Validation, Regression Testing, SAP (Applications), SAP Implementation, SAP Sales and Distribution, Systems Integration, Test Scripts, Microsoft Business Central, SAP S/4HANA
- **Published:** October 31, 2026
- **Apply:** https://www.juju.com/job/15_58be5ddd

## About the Role

* 2-4 years in customer operations, order management, supply chain or ERP support
 * Strong knowledge of order-to-cash: orders, customer master data, pricing, fulfillment, invoicing
 * Intermediate to advanced Excel
 * Strong documentation, follow-up and problem-solving skills

Preferred:

 * SAP S/4HANA or SAP SD (order-to-cash) experience, or experience supporting an SAP implementation
 * Microsoft Dynamics 365 Business Central, which is highly desirable
 * Testing experience: test scripts, user acceptance testing, defect tracking
 * EDI and 3PL/warehouse system experience
 * CPG, beauty or personal care, or retail experience with big-box retailer compliance

## Description

Customer Operations Coordinator for a fast-growing beauty and personal care brand that's moving from Microsoft Dynamics 365 Business Central to SAP S/4HANA. You'll support the customer operations side of the project, from process documentation and data validation through testing, go-live and post-launch support.

What you'll do:

 * Document current order-to-cash processes and help review the new SAP workflows
 * Take part in SAP design workshops and capture requirements, questions and action items
 * Write and run test scripts (system integration, user acceptance and regression testing) for sales orders, pricing, fulfillment, invoicing, returns, credits and EDI
 * Log and track defects through to resolution and retesting
 * Validate migrated data: customer records, ship-to locations, pricing, payment terms and EDI settings
 * Test EDI and 3PL/warehouse integrations (850, 855, 856, 810, 846)
 * Document requirements for major retailers: Walmart, Target, Ulta, Walgreens, CVS and Amazon
 * Support cutover, go-live and early post-launch support; build SOPs, training materials and job aids