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# IT Customer Support Specialist

- **Company:** Drees Homes
- **Location:** Fort Mitchell, KY, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Desktop Computing, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Software Engineering, Network Routers, ServiceNow IT Service Management, Connectivity Problems, Information Technology
- **Published:** November 2, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-customer-support-specialist-fort-mitchell-ky--0781dc77-7dd0-4718-8581-585bc346408e

## About the Role

Technical Support, Residential Construction, Private Funding, Customer Relations, Technical Support, Customer Support/Service, Problem Solving Skills, Service Delivery, 1st Level Support, Help Desk, * Strong troubleshooting and problem-solving skills

 * Excellent communication and customer service abilities
 * Ability to manage multiple priorities in a fast-paced environment
 * Basic understanding of:
 + Windows operating systems
 + Networking concepts
 + Hardware and peripheral support
 * Experience with IT ticketing systems is a plus
 * A team-oriented mindset with a willingness to learn

## Description

Drees Homes is seeking a motivated and customer-focused Customer Support Specialist I to join our IT team. In this role, you will provide first-level technical support to end users across the organization, assisting with both hardware and software issues. This is a great opportunity for someone who enjoys problem-solving, delivering excellent service, and working in a fast-paced technical environment., * Respond to and prioritize incoming support requests via phone, email, ticketing system, and in person

 * Create, track, and manage incidents and service requests within the IT ticketing system
 * Install, configure, troubleshoot, and resolve hardware, software, operating system, and networking issues
 * Diagnose and resolve system failures, malware issues, and other technical problems
 * Provide basic troubleshooting support to internal business partners
 * Assist with setup, configuration, and maintenance of company equipment including:
 + Computers and laptops
 + Printers and peripherals
 + Routers and networking devices
 + Kiosks and digital signage
 * Troubleshoot network connectivity issues for endpoints and remote users
 * Escalate complex issues to appropriate IT team members when needed
 * Maintain and update documentation for systems and applications
 * Stay current on emerging technologies and tools through training
 * Support IT projects and initiatives as assigned