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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AVP, Enterprise Platforms - **Company:** Chevron Federal Credit Union - **Location:** New York, NY, United States (Remote available) - **Experience:** Expert - **Salary:** $141,728.0 - $194,876.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Microsoft Outlook, Computer Literacy, Desktop Computing, Microsoft Software, Microsoft Copilot, Salesforce.Com, Systems Integration, Boomi, Zapier, AI Platforms, Servicenow - **Published:** October 31, 2026 - **Apply:** https://www.careerbuilder.com/job-details/avp-enterprise-platforms-new-york-ny--2657af0b-e7a4-4816-ad50-d9a03ffeefcd ## About the Role * 7 to 10 years of enterprise platforms or technology leadership experience required. * Bachelor's degree required; MBA or related advanced degree preferred. * Equivalent combination of education and experience may substitute for stated qualifications. * Experience managing enterprise platform ecosystems, including technologies such as Salesforce, ServiceNow, Boomi, or comparable platforms. * Experience in financial services is preferred., * Strong leadership and strategic thinking ability * Deep understanding of enterprise platforms and integrations, including Salesforce, ServiceNow, Boomi, or comparable technologies * Experience with governance and vendor management * Strong analytical and communication skills * Ability to write and speak effectively in English using correct spelling and grammar. * Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key. * Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm. * Excellent customer service skills., * Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems. * Initiative and self-direction. * Ability to effectively communicate and collaborate with people at all levels. * Sound problem-solving and decision-making ability, including the ability to prioritize. * Ability to understand and align with our core competencies through daily projects and tasks: Growth Mindset Diversity & Inclusion Communication Change Ready Leadership Responsibility Problem Solving Tech & Data Savvy CU Business Acumen PHYSICAL DEMANDS * Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required. * May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds. * Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies. ## Description Leads CFCU's Enterprise Platforms function, with responsibility for the technical and operational strategy, performance, and delivery of workflow, integration, automation, and emerging AI platforms-including Salesforce, ServiceNow, Boomi, Zapier, and Microsoft Copilot-that support internal operations and member-facing experiences. Leads teams across product management, integration engineering, and operations, and partners across the enterprise to deliver secure, scalable solutions and measurable outcomes through effective governance, roadmaps, and vendor-led execution in a regulated financial services environment., Leadership & People Management * Lead, coach, and develop the Enterprise Platforms team, establishing clear accountability, role clarity, and performance expectations across product, engineering, and operations functions. * Build organizational capability by strengthening leadership bench, supporting succession planning, and fostering a culture of ownership, responsiveness, and continuous improvement. * Promote effective decision-making, communication, and execution practices that enable accountability and service excellence. Strategy & Platform Portfolio Leadership * Define and execute the Enterprise Platforms strategy and multi-year roadmap, ensuring alignment with enterprise priorities, operational needs, and measurable business outcomes. * Manage platform portfolio investments across workflow, integration, automation, and emerging AI platforms-including Salesforce, ServiceNow, Boomi, Microsoft Copilot, and related platforms-balancing strategic investment, platform health, and delivery capacity. * Establish governance disciplines for intake, prioritization, dependency management, and lifecycle oversight to ensure disciplined execution and transparency. * Drive visibility into platform performance through reporting, metrics, and operational reviews that inform leadership decisions, investment priorities, and member and employee experience improvements. * Identify and advance opportunities to improve efficiency, automation, service quality, and platform maturity across the Enterprise Platforms portfolio. Delivery, Vendor & Platform Operations * Own the end-to-end delivery for Enterprise Platforms, ensuring quality execution, platform stability, and accountability for commitments. * Lead strategic vendor relationships, contract performance, service expectations, and escalation processes to support reliable delivery and operational continuity. * Lead recurring performance reviews, release readiness assessments, and issue resolution efforts with vendors and internal stakeholders. * Ensure reliable, secure, and scalable operation of Enterprise Platforms, with clear ownership of platform health, service performance, and operational readiness across Salesforce, ServiceNow, Boomi, and other enterprise platforms. * Define and monitor key performance indicators, incident trends, support effectiveness, and service risks to drive timely decisions and corrective action. * Oversee release planning, production support, and change readiness activities to minimize disruption and maintain service continuity. AI & Automation Enablement * Define and advance the enterprise approach to automation and AI-enabled platform capabilities, aligned to business priorities and enterprise governance. * Identify, prioritize, and advance use cases that deliver measurable business value and operational improvement. * Ensure AI and automation solutions meet governance, security, compliance, and risk management requirements. * Partner with business and technology leaders to drive responsible adoption, scalable implementation, and effective use of AI-enabled capabilities. Cross-Functional Collaboration * Partner with Digital Banking, Operations, Risk, Compliance, and other enterprise teams to align platform priorities, dependencies, and delivery outcomes. * Serve as a trusted technology partner to business stakeholders by translating platform capabilities, constraints, and opportunities into actionable decisions. * Other duties as assigned, * Own the Enterprise Platforms strategy, roadmap, and execution across all supported platforms * Deliver measurable improvements in platform performance, reliability, and business outcomes * Lead a vendor-centric delivery model, ensuring quality, accountability, and cost-effective execution * Establish governance for intake, prioritization, and lifecycle management of platform work * Enable adoption of automation and AI capabilities aligned with enterprise governance