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# IT Support Engineer

- **Company:** VIQU Ltd
- **Location:** Horsham, UK
- **Experience:** Expert
- **Salary:** £25,000.0 - £27,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Backup Devices, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Security, Microsoft Office, Windows Servers, Network Protocols, NT File System (NTFS), Transmission Control Protocol (TCP), Virtualization Technology, Wireless Access Point, Network Routers, Computer Network Technologies, Information Technology, Firewall Services Module, Network Server
- **Published:** November 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-engineer/57519996

## About the Role

* Previous experience in an IT support role, ideally within a managed services environment.
 * Strong knowledge of Windows Server environments, Active Directory, Group Policy, DNS, DHCP and NTFS permissions.
 * Good understanding of networking technologies, including routers, switches, wireless access points and network protocols.
 * Knowledge of virtualisation technologies and experience troubleshooting workstation and server issues.
 * Familiarity with backup solutions, firewall configuration and network security.
 * Microsoft or networking certifications, alongside a willingness to undertake further training and professional qualifications.
 * Strong troubleshooting abilities, communication skills and a customer-focused approach., * Active Directory (Line)
 * Communication Skills (Key)
 * Customer Service
 * Microsoft Azure (Line)
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Technical Support (IT)
 * Windows Server Administration (Tcp)

## Description

* Provide technical support to clients, resolving hardware, software and infrastructure issues via phone, email and face-to-face interactions.
 * Troubleshoot and resolve escalated technical issues, working with third-line support where necessary.
 * Support and maintain client IT infrastructure, including servers, workstations and network environments.
 * Investigate recurring technical issues and work with the wider support team to implement long-term solutions.
 * Manage support tickets, ensuring incidents, troubleshooting steps and resolutions are accurately documented.
 * Maintain high standards of customer service while supporting multiple client environments.