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# Regulatory Support Officer

- **Company:** North Yorkshire Council
- **Location:** Harrogate, UK
- **Salary:** £30,023.0 - £32,578.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Databases, Microsoft Software
- **Published:** November 3, 2026
- **Apply:** https://www.careerjet.co.uk/job/gb57120fc6a97a77998dd28e81735f3ba7/eaa

## About the Role

· Strong communication skills and experience of providing a customer focussed service
· Experience in Microsoft applications (Word, Excel, Outlook and databases)
· High level of organisation, accuracy, and attention to detail with the ability to prioritise your workload independently
· Experience of financial management to process orders and invoices
· Knowledge of data protection and the need to maintain confidentiality when working with personal information
· Knowledge of Regulatory Services is desirable but not essential as full training will be provided

## Description

Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County?
Are you ready to work in a busy front-line service and provide high-quality customer care?
If so, you are just what we are looking for!
We are currently looking for Regulatory Support Officers to join our team within Regulatory Services (covering Environmental Health and some Trading Standards functions).
Our Service
Regulatory Services is a busy front-line service which carries out a wide range of functions within two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, pest and drainage issues: the enforcement of private water supply legislation and the licencing and enforcement of standards at caravan sites.
The service is also responsible for monitoring and controlling air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime as well as responding to consultations in relation to licensed premises, planning applications and from the councils Safety Advisory Group.
The Farming, Food and Health Services includes the enforcement of food hygiene, safety and standards and workplace health and safety legislation, infectious disease control, the registration of cosmetic procedures and also responds to planning, licencing and Safety Advisory Group consultations., The Regulatory Support Team is the hub of the service providing a vital customer service role and deals with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies.
As our Regulatory Support Officer, you will:

 * act as the initial point of contact for customers, fielding and dealing with enquiries and complaints
 * provide a specialist technical, operational and administrative support to the service in a busy and varied environment
 * undertake occasional operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes