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# Helpdesk Coordinator

- **Company:** TIME Appointments Ltd
- **Location:** Bury St Edmunds, UK
- **Salary:** £25,000.0 - £28,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Logging
- **Published:** November 3, 2026
- **Apply:** https://www.cv-library.co.uk/job/225788448/Helpdesk-Coordinator

## About the Role

* Proven administrative experience gained from a similar helpdesk/service coordinating/scheduling role
 * Strong attention to detail and problem-solving abilities
 * Effective communication and interpersonal skills, both verbal and written
 * Excellent organisational and multitasking abilities
 * Ability to work well under pressure and meet deadlines
 * Excellent IT skills, including the use of Microsoft packages

## Description

Time Appointments are proud to be recruiting on behalf of a leading local business who are currently seeking to appoint a Helpdesk Coordinator to join their team. This is a fantastic opportunity for a professional individual with helpdesk and scheduling experience to work for a highly successful business with an outstanding reputation., * Managing and processing helpdesk phone calls and emails

 * Liaising with clients, customers and contract support teams
 * Logging sales orders and all reactive works in a timely and efficient manner, and assigning to engineers and contractors
 * Uploading documents, job numbers, service hours, and contact details
 * Supporting the operation to ensure that value for money is being secured from sub-contractors
 * Providing effective administrative support to the wider business as and when required