> Markdown version of [/jobs/ext/4533103-it-engineer](https://www.wearedevelopers.com/jobs/ext/4533103-it-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Engineer

- **Company:** SoCode Limited
- **Location:** Cambridge, UK
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Software as a Service, Identity and Access Management, Issue Tracking Systems, Role-Based Access Control, Runbook, Software Engineering, SAP MDG, Zendesk, GXP, User Accounts
- **Published:** November 3, 2026
- **Apply:** https://www.cv-library.co.uk/job/225789444/IT-Engineer

## About the Role

* Experience in an IT Support, Service Desk, Technical Support or Application Support role
 * Strong troubleshooting skills across macOS, Microsoft 365 and SaaS platforms
 * Knowledge of identity and access management (Entra ID, MFA, RBAC)
 * Excellent communication skills with both technical and non-technical stakeholders
 * Experience with ticketing systems such as Jira or Zendesk

Desirable

 * Experience within healthcare, life sciences, clinical trials or regulated environments
 * Exposure to MDM tools (Mosyle or similar)
 * Understanding of ISO, GxP or compliance-driven environments
 * Relevant IT certifications (CompTIA, Microsoft, Apple etc.)

## Description

The Role You'll act as the go-to technical support specialist, providing 1st/2nd line support across devices, SaaS platforms, user access, and business-critical applications. You'll troubleshoot issues, manage user onboarding/offboarding, support Zendesk and Jira environments, and act as the bridge between operational teams and software engineering., * Providing IT support across macOS, Microsoft 365, Entra ID, Slack, Box, Jira and related systems

 * Managing user accounts, permissions, MFA and access controls
 * Supporting internal users and external customers with application-related issues
 * Owning support tickets through to resolution with excellent stakeholder communication
 * Creating and maintaining knowledge articles, FAQs and runbooks
 * Escalating and coordinating software bugs with engineering teams
 * Supporting clinical trial sites and sponsors on technical issues when required