> Markdown version of [/jobs/ext/4533833-senior-support-engineer-emea](https://www.wearedevelopers.com/jobs/ext/4533833-senior-support-engineer-emea). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Support Engineer (EMEA)

- **Company:** Qdrant
- **Location:** Berlin, Germany (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Microsoft Azure, Cloud Computing, Databases, Distributed Systems, Python (Programming Language), Prometheus, Search Technologies, Qdrant, Grafana, Kubernetes, Apache Kafka, Terraform
- **Published:** November 3, 2026
- **Apply:** https://startup.jobs/senior-support-engineer-emea-qdrant-tech-10151988

## About the Role

* 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments.
 * Strong, hands-on Kubernetes skills. A Certified Kubernetes Administrator (CKA) credential is a plus.
 * Proficient in Python or a similar language for scripting and automation.
 * Experience with Kafka or similar distributed systems.
 * Comfortable working in AWS, GCP, or Azure.
 * Solid understanding of database internals and how they behave under production load.
 * A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked.
 * Clear communicator who can translate between technical and non-technical audiences.

Nice to Have

 * Familiarity with vector search or vector database technologies.
 * Terraform and infrastructure-as-code experience. Security background is a plus.
 * Experience with observability tools (for example, Prometheus or Grafana) and automating support workflows.

## Description

* Provide direct technical support to customers running Qdrant, mostly asynchronous rather than face to face.
 * Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.
 * Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps.
 * Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product.
 * Build and maintain internal tools that make support workflows faster and more observable.
 * Write and maintain clear documentation for both customers and the internal team.
 * Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company.

## About Qdrant 


[Company profile](https://www.wearedevelopers.com/companies/4202-qdrant)

### More Jobs at Qdrant 

- [Staff Software Engineer Platform](https://www.wearedevelopers.com/jobs/48551-staff-software-engineer-platform)
- [Senior Software Engineer Platform](https://www.wearedevelopers.com/jobs/48552-senior-software-engineer-platform)
- [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3239663-senior-support-engineer-emea)
- [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3362173-senior-support-engineer-emea)
- [Senior Support Engineer (EMEA)](https://www.wearedevelopers.com/jobs/ext/3203452-senior-support-engineer-emea)