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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Paragus Strategic IT - **Location:** Worcester, MA, United States - **Salary:** $48,000.0 - $64,500.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Wireless LAN, Active Directory, Computing Platforms, Microsoft Azure, Microsoft Outlook, Linux, VMware ESX Servers, Microsoft Exchange Server, Hyper-V, Network Security, Microsoft Office, Windows Servers, Network Monitoring, Microsoft PowerPoint, Microsoft SharePoint, Office365, Sonicwall, Microsoft InTune, Servicenow - **Published:** June 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=eed4c51156d2f14e ## About the Role Do you have experience in Windows?, We're looking for a fun-loving person to join our family! Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You'll need to know your way around Microsoft Office Suite, as we use those apps for everything. You'll need to adapt to new technologies as this industry is constantly evolving! The ability to multi-task is of the utmost importance, as you'll have many clients to juggle. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company. We are growing fast and want great people who are invested and excited along for this ride. Lastly, we hope you love beer - whether that be Root Beer or a local IPA - because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That's fine, we're also really into great coffee and sweet treats. Qualifications: This position has varying levels of technical expertise required. The list below outlines the various skills that we are looking for. Depending on your technical ability, we will determine which the most appropriate level is after interviewing you. * Experience supporting the Microsoft operating system environment and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, Linux/UNIX etc.) * Knowledge of Microsoft suite of products (Outlook, Word, Excel PowerPoint, etc.) is required * Proficiency in LAN, WAN and WLAN as well as network security principles, network monitoring and maintenance, and capacity planning * Experience with M365, AzureAD, SharePoint and Intune * Hyper-V, ESXi, SonicWALL, Datto are a plus! * Experience with supporting remote environments * Ability to troubleshoot complex or time sensitive issues and identify solutions, especially in the middle of a nerf gun battle * Prior experience with help desk ticketing systems and service desk management tools (i.e., Remedy, ServiceNow, Connectwise, Autotask, N-central, Kaseya, etc.) is required * High degree of professionalism, attentiveness, and communication excellence (both verbal and written) * Ability to diplomatically interact and communicate with all levels of an organization * Ability to apply proper office management practices and administrative support processes * Strong analytical and problem-solving skills * Ability to remain calm under pressure and work in a fast-paced environment with a positive outlook * Ability to work independently and within a team environment * Always looking for new opportunities, and likes to keep busy and stays motivated ## Description * Troubleshoot and resolves technical issues either remotely or at a client site within defined SLAs * Review ticketing and monitoring queue for timely assignment and resolution of new cases * Prioritize issues and implement solutions while clearly communicating with the client * Check, validate, and update case documentation, including notes * Provide technical assistance to peers as needed * Frequently petting our beloved Para-pups! * Appropriately manage client expectations * Participate in our on-call 24/7 support rotation (averaging 3 weeks per year) * And most importantly, create exceptional experiences for our clients! ## Related Videos - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Software Engineering for Muggles](https://www.wearedevelopers.com/videos/100055-software-engineering-for-muggles) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Discover the open source trio you didn’t expect: .NET and PostgreSQL on Linux](https://www.wearedevelopers.com/videos/2042-discover-the-open-source-trio-you-didn-t-expect-net-and-postgresql-on-linux) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [How to Answer the “Why Should We Hire You” Interview Question](https://www.wearedevelopers.com/magazine/321-how-to-answer-the-why-should-we-hire-you-interview-question)