> Markdown version of [/jobs/ext/4534817-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/4534817-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Engineer

- **Company:** IMT Resourcing Solutions
- **Location:** Oxford, UK
- **Salary:** £28,500.0 - £30,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Basics, TCP/IP, Wi-Fi Technology, Information Technology, Laptops
- **Published:** November 3, 2026
- **Apply:** https://www.cv-library.co.uk/job/225791985/IT-Support-Engineer

## About the Role

* Previous experience in a 1st/2nd Line IT Support, Service Desk or IT Technician role.
 * Good working knowledge of Windows 10/11, Microsoft 365 and Active Directory.
 * Experience troubleshooting laptops, desktops, printers and peripheral devices.
 * Understanding of networking fundamentals, including TCP/IP, DNS, DHCP and Wi-Fi.
 * Experience supporting users both remotely and face-to-face.
 * Strong communication skills and the ability to explain technical issues to non-technical users.
 * A proactive approach to problem-solving and a willingness to get involved in project work.

Previous experience working within a school, college or wider education environment would be advantageous but is not essential.

## Description

We're recruiting for an IT Support Engineer to join a school based in Oxford, providing day-to-day technical support to staff and students while getting involved in wider IT infrastructure and improvement projects.

This is a varied, hands-on role combining 1st and 2nd line support, BAU responsibilities and project work. You'll be supporting a busy educational environment where reliable IT services are essential to teaching and day-to-day operations.

It's a good opportunity for someone with a solid foundation in IT support who wants to broaden their technical experience and take on more responsibility.

What you'll be doing

 * Providing 1st and 2nd line IT support to teaching staff, administrative teams and students.
 * Troubleshooting hardware, software, network and connectivity issues.
 * Supporting Windows devices, Microsoft 365, Active Directory and user account administration.
 * Setting up, configuring and maintaining laptops, desktops, printers and classroom IT equipment.
 * Managing incidents and service requests, ensuring issues are resolved within agreed timescales.
 * Supporting the maintenance of servers, networks, Wi-Fi and wider school IT infrastructure.
 * Assisting with IT projects, including hardware refreshes, system upgrades and technology deployments.
 * Maintaining accurate documentation, asset registers and support records.
 * Working with colleagues to identify opportunities to improve IT systems and the end-user experience.