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# Business Technology Support Specialist

- **Company:** Samsara (nyse: Iot)
- **Location:** London, United Kingdom (Remote available)
- **Contract:** Internship / Graduate position
- **Skills:** Apple Products, Information Systems, Issue Tracking Systems, Networking Basics, Okta, Information Technology, Slack, Zendesk, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.themuse.com/jobs/samsarainc/business-technology-support-specialist-cc7ab1

## About the Role

* A college degree in a technical program (Computer Science, Information Systems, or other STEM field), or 4 years relevant job experience.
 * Minimum of 2 years of help desk or technical support experience.
 * Minimum 1 year of experience working onsite supporting employees in an IT environment.
 * Basic networking experience
 * 8:00-5:00 Monday - Friday (UK time) availability and occasional off-hours support for urgent technical issues or special events.

An ideal candidate also has:

 * Knowledge of Apple products (Macbooks, iphones, etc).
 * Experience with enterprise SaaS (G Suite, Slack, Zoom, Okta, etc).
 * Experience with a ticketing system (Zendesk, Service Now, etc).
 * A passion for learning and doing new things in a fast-paced environment.
 * An affinity for working with all things electronic.

## Description

Samsara is hiring an Onsite Business Technology Support Specialist I to join our IT team! Samsara's IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team, you'll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work., * Help the Samsara team both in our London office and online to resolve their tech problems.

 * Manage a ticket queue and seek opportunities to improve how we work.
 * Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, and managing system access.
 * Support hardware recovery and asset management.
 * Managing office endpoints like printers, laptops, conferencing room equipment, and more.
 * Managing employee access to Samsara's cloud infrastructure.
 * Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc.
 * Documenting IT policies and procedures.
 * Partner with adjacent tiers and teams for escalations and process enhancements.
 * Drive core operations that keep the company secure and productive.
 * Deploy and manage systems that foster collaboration and productivity at scale.
 * Plan and integrate the tools and services which run our workplaces.
 * Champion, role model, and embed Samsara's cultural principles (Obsess Over the Customer, Build for the Long Term, Growth Mindset) as we scale globally and across new offices.