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# IT Operations Analyst

- **Company:** Talent International
- **Location:** Marston Green, United Kingdom
- **Experience:** Experienced
- **Salary:** £45,000 - £50,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cloud Computing Security, Information Technology Operations, System Center Configuration Manager, Windows Servers, Service Pack, Microsoft SharePoint, Virtualization Technology, VMware VSphere, Information Technology, Veeam, Vmware
- **Published:** November 3, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbd2e7aa67fda93b68e68c6caf832cb7ff/eaa

## About the Role

* The Technical Specialist: You have proven experience in a 3rd-line operational role with a focus on service operation.
 * Microsoft Expert: You possess deep knowledge of Windows Server, Active Directory, GPO, SCCM, and the broader Microsoft ecosystem.
 * Virtualisation & Backup: You are proficient in administering VMware vSphere and Veeam Backup and Restore.
 * Cloud Literate: You have a solid understanding of Microsoft Azure and cloud-based security concepts.
 * Problem Solver: You use excellent troubleshooting techniques to implement root fixes and have a good grasp of networking (LAN, WAN, Wireless).
 * Certified Professional: You hold an ITIL v3 Foundation certification and ideally have MCSE-level qualifications or certifications in Azure, Microsoft 365, or VMware.

## Description

Are you a 3rd Line Engineer who thrives on more than just "fixing tickets"?
We are looking for a proactive IT Operations Analyst to join a growing team. This isn't just a maintenance role; you will be the backbone of the operational technology services, ensuring infrastructure is high-performing, secure, and ready for the future. Reporting to the Head of Infrastructure, you will work within a wider service operations team to drive real value for end users.
The Role
In this fast-paced, 3rd-line environment, you will manage and support the full spectrum of IT services. You'll be tasked with:

 * Infrastructure Excellence: Providing expert 3rd Line Support and proactively maintaining all systems to a high standard.
 * Cloud & Identity Management: Managing and maintaining Microsoft Azure, Entra ID, and Microsoft 365 Admin Portals (including Exchange, SharePoint, and Defender).
 * Operational Stability: Conducting root cause analysis for recurring incidents (Problem Management) and performing critical infrastructure and application upgrades.
 * Security & Compliance: Managing vulnerabilities, ensuring security patching, and adhering to strict ITIL core processes.
 * Service Transition: Aiding in the smooth delivery of projects and managing 3rd-party suppliers to resolve complex incidents.