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# IT Product Manager - Digital Workplace - IP Telephony D - F - M H/F

- **Company:** Airbus S.A.S.
- **Location:** Paris, France
- **Contract:** Permanent contract
- **Skills:** VoIP, Information Technology, Cisco
- **Published:** November 3, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/85082927.html

## About the Role

University degree in Information Technology (Bachelor's, Master's) or a comparable field of study

 - Several years of relevant professional experience in lifecycle and obsolescence management
 - Proven experience in IT Service Management (ITSM) with a focus on Service Operations
 - Proven experience in managing or operating IT infrastructure and IT service delivery
 - Experience with VoIP/Cisco technologies and ITSM service operations within a highly regulated corporate environment
 - International mindset to work efficiently in a multinational team environment
 - Negotiation-level English and native-level German language skills

## Description

Autonomous management and forward planning of the global IP telephony strategy across the entire lifecycle (analysis, design, go-live, obsolescence)

 - End-to-end product lifecycle management: Analysis, design, development, deployment, operations, continual improvement, and decommissioning in accordance with ITIL guidelines
 - Steering of the international support team to ensure adherence to contractual Service Level Agreements and budget targets in coordination with Service Delivery Managers
 - Budget ownership (CAPEX/OPEX) as well as planning and monitoring of total costs in alignment with target specifications
 - Collaboration with Service Delivery Managers and external partners to guarantee SLA compliance and budget adherence
 - Validation of product functionality and operational readiness to ensure seamless service delivery and high quality
 - Optimization of cross-functional ITIL operational processes and quality standards
 - Leadership of complex initiatives within the Digital Workplace service line
 - Responsible for managing external service contracts and/or licenses associated with the product

Additional tasks and responsibilities

 - Project management activities in scope of the Digital Workplace product service line, primarily linked to IP Telephony services