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# IT Support Analyst

- **Company:** GXO Logistics, Inc.
- **Location:** Stoke-on-Trent, UK
- **Experience:** Expert
- **Salary:** £28,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Service Pack, Software Deployment, Information Technology
- **Published:** November 3, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-analyst/57514753

## About the Role

Are you the person everyone turns to when technology stops working? Do you enjoy troubleshooting and finding solutions to complex IT issues? Are you passionate about delivering outstanding support and customer service? Here at Trentham, we are recruiting for a network analyst to support in a busy fast paced environment where you will always be in demand., * Self-motivated using their initiative to organise, problem solve and prioritise jobs that arise

 * Environmentally aware and proactive
 * Able to work closely in a team environment to ensure good resolutions to problems
 * Ability to work under pressure, plus demonstrate and possess excellent and diverse range of MS office skills and tech problem solving mindset
 * Strong attention to detail and commitment to documentation, maintaining accurate records, updating support tickets, and following established IT procedures and security standards
 * Excellent customer service and communication skills, with the ability to engage professionally with users at all levels and provide clear technical guidance

We engineer faster, smarter, leaner supply chains., * Active Directory (Line)

 * Communication Skills (Key)
 * Customer Service
 * Microsoft Office (Entry)
 * Microsoft Windows OS (Win)
 * Networking Skills (Wan)
 * Problem Solving (Process)
 * Self-Motivation
 * Technical Support (IT)
 * User Experience & Management

## Description

* Provide hands-on 2nd and 3rd line IT support to colleagues, resolving desktop, laptop, software and hardware issues across the distribution centre
 * Troubleshoot and resolve incidents logged through the IT Service Desk, ensuring business-critical issues are prioritised and addressed promptly
 * Support warehouse technology such as handheld scanners, vehicle-mounted terminals (RDTs), barcode scanners and label printers to keep operations running smoothly
 * Perform routine system maintenance, software installations, operating system updates and security patching to ensure compliance and reliability
 * Work closely with warehouse operations teams, internal IT colleagues and third-party suppliers to investigate and resolve technical issues that impact productivity
 * Participate in IT projects, equipment rollouts and the on-call support rota, whilst maintaining accurate asset records and identifying opportunities for continuous improvement