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# FDE / FDA ServiceNow - Technical Program Manager, Applied AI

- **Company:** LIVEMINDZ SERVICES INC
- **Location:** Dallas, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, JIRA, Microsoft Azure, Microsoft Project, Scrum Methodology, Systems Development Life Cycle, Release Management, Virtual Agents, Curam Social Program Management, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.dice.com/job-detail/7f7dfd40-cf2d-4867-a7c1-a15d192ed828

## About the Role

* 12+ years of IT Project/Program Management experience.
 * 5+ years managing ServiceNow implementation programs.
 * 3+ years delivering AI/ML or intelligent workflow solutions.
 * Experience with ServiceNow modules such as ITSM, HRSD, CSM, or ITOM.
 * Strong understanding of SDLC, Agile, Scrum, and release management.
 * Experience managing enterprise clients and executive stakeholders.
 * Strong knowledge of risk management, budgeting, resource planning, and governance.
 * Experience managing end-to-end implementations and production go-lives.

Preferred Skills

 * ServiceNow Now Assist, AI Agent Studio, AI Control Tower, and Virtual Agent.
 * Experience with ServiceNow SPM, Jira, Azure DevOps, and MS Project.
 * PMP, PgMP, SAFe, or Scrum certifications.
 * Experience in healthcare, banking, financial services, or other regulated industries., Important: Candidates must have strong ServiceNow program management experience along with hands-on exposure to enterprise AI delivery. Both are critical requirements.

## Description

Seeking an experienced Technical Program Manager to lead enterprise ServiceNow and Applied AI implementations. The ideal candidate will manage end-to-end program delivery, client relationships, cross-functional teams, AI implementation, and production releases., * Lead end-to-end ServiceNow Applied AI program delivery.

 * Manage client stakeholders and executive communications.
 * Drive project timelines, milestones, budgets, and deliverables.
 * Coordinate architects, developers, engineers, and business teams.
 * Manage AI governance, security, risks, and production releases.
 * Track adoption, business outcomes, and continuous improvements.