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# IT - Application Support Specialist

- **Company:** HireTalent
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Mainframes, Microsoft Office, Power BI, Microsoft Power Automate, Information Technology, Powerapps, Guidewire, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/c2967c04-ae08-454a-99c9-90f75bc714c5/it-application-support-specialist

## About the Role

5 years of IT experience
1-3 year Insurance experience preferred
" Under close supervision, provides application support to internal users by applying analytical and technical problem-solving skills to triage user incident tickets
" Experience with ticket systems (ServiceNow, Jira) and knowledge bases required
" Analyzes low to moderate complexity technical and business problems using general knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity.

## Description

" Collaborates with more senior team members and other support teams to identify defects and user impact
" Seeks to understand new functionality being implemented for monthly releases
" Identifies opportunities for continuous improvement
" Adheres to metric-driven objectives including time to resolve and number of closures per day
" Participates daily in all required team and support group meetings
" Mainframe, Guidewire Suites
" Knowledgeable with Microsoft Office Suite (Word, Outlook, Excel)
" Experience writing technical "How-to" guides
" Experience with Microsoft Power Platform (Power BI, Power Apps, Power Automate) is a plus.