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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT DEPLOYMENT & SUPPORT TECHNICIAN - **Company:** VIRTUO GROUP CORPORATION - **Location:** Houston, TX, United States - **Experience:** Starter - **Contract:** Internship / Graduate position - **Skills:** Apple IOS, Software Applications, Bluetooth, System Configuration, Common Desktop Environments, Desktop Computing, Software Engineering, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Tablet Computers, Peripherals, Microsoft InTune, Computer Equipment, Laptops - **Published:** November 3, 2026 - **Apply:** https://www.thejobnetwork.com/job/d3d7c83f-d8ea-4508-b3e5-66843e93ef92/it-deployment-support-technician ## About the Role * High school diploma or GED required; technical training or IT coursework preferred. * 0-2 years of experience in IT support, computer setup, technical troubleshooting, or a related field. * Basic knowledge of Windows operating systems. * Familiarity with smartphones and tablets, including iOS and Android devices. * Basic understanding of computer hardware, peripherals, and software installation. * Familiarity with Microsoft 365 applications. * Basic understanding of Wi-Fi, Bluetooth, and printer connectivity. * Ability to follow technical instructions and established procedures. * Strong communication, organizational, and customer service skills. * Ability to work independently on routine assignments and seek assistance when necessary., The following qualifications are beneficial but not required: * CompTIA A+ certification or equivalent technical training. * Previous experience in a help desk, desktop support, or IT internship role. * Experience configuring or deploying computers and mobile devices. * Familiarity with IT ticketing systems. * Basic exposure to Microsoft Intune or other mobile device management platforms. * Experience supporting employee IT onboarding activities. ADDITIONAL QUALIFICATIONS * Ability to work on-site at designated client facilities. * Ability to lift, move, and install standard desktop computer equipment. * Ability to maintain confidentiality and follow organizational cybersecurity policies. * Ability to successfully complete client-required background screening, if applicable. * Strong attention to detail and willingness to learn new technologies. LICENSE REQUIREMENTS Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. ## Description Enjoy solving tech problems and helping people get connected? Join Virtuo Group as a IT Deployment & Support Technician, supporting desktop and mobile device setup, mobile printing, and new employee onboarding. Put your troubleshooting skills to work, gain hands-on experience, and help users start each day ready to succeed., Virtuo Group Corporation is seeking a motivated, customer-focused IT Deployment & Support Technician to provide hands-on technical assistance in support of a client IT project. The ideal candidate will have a basic understanding of desktop computers, mobile devices, and common IT troubleshooting procedures. This position will primarily support the setup and configuration of desktops and mobile devices, mobile printer connectivity, and technology onboarding for new employees. This is an excellent opportunity for an individual beginning their IT career or seeking to expand their hands-on technical support experience., Desktop & Workstation Setup * Set up, configure, and deploy desktop computers, laptops, monitors, and peripheral equipment. * Install and configure standard software applications. * Connect workstations to existing network resources. * Assist employees with initial logins and basic system access. * Troubleshoot common desktop hardware and software issues. * Assist with workstation replacements and equipment moves. Mobile Device Setup & Support * Configure and deploy smartphones, tablets, and other mobile devices. * Assist with device activation, application installation, and initial setup. * Support basic device connectivity, including Wi-Fi and Bluetooth. * Assist users with mobile device login and access issues. * Troubleshoot common mobile device issues and escalate complex problems as needed. Mobile Printer Support * Assist with connecting mobile printers to approved devices. * Configure printer connections and perform basic print testing. * Troubleshoot common printer connectivity and printing issues. * Assist employees with accessing and using assigned mobile printers. * Escalate hardware failures or advanced configuration issues to the appropriate support team. New Employee IT Onboarding * Prepare and configure desktop and mobile equipment for new employees. * Assist new employees with initial device setup and account access. * Verify that required applications and equipment are functioning properly. * Provide basic instruction on accessing and using assigned technology. * Coordinate with IT personnel to resolve onboarding-related technical issues. * Maintain records of equipment assigned to employees. General Help Desk Support * Respond to basic technical support requests from employees. * Document support activities, equipment assignments, and issue resolutions. * Follow established IT procedures, security requirements, and operational guidelines. * Escalate issues beyond the technician's knowledge or assigned responsibilities. * Maintain a professional, customer-service-oriented approach when assisting employees. * Perform additional technical support tasks as required by project needs.