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# Desktop Analyst

- **Company:** Proteam Solutions
- **Location:** Whitestown, IN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Zebra (Programming Language), Microsoft Windows, Amazon Web Services, Business Software, Ethernet, Desktop Environments, Network Configuration and Change Management, Networking Basics, Citrix Systems, Software Deployment, TCP/IP, Wireless Networks, Computer Equipment, Information Technology, Legacy Systems
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/7d52ea6c-383b-4814-a45b-c84ff9ad0594/desktop-analyst

## About the Role

* Relevant IT support/client services experience in a desktop, endpoint, infrastructure, or similar technical role.
 * Hands-on experience supporting Windows 10 and Windows 11 environments.
 * Strong knowledge of PC hardware, hardware builds, configuration, compatibility, upgrades, diagnostics, and troubleshooting.
 * Working knowledge of networking fundamentals including Ethernet, wireless networking, and TCP/IP.
 * Experience troubleshooting operating systems, applications, network configurations, and endpoint issues.
 * Strong analytical, problem-solving, organizational, and communication skills.
 * Ability to work independently while collaborating effectively within a virtual or high-performance IT team.

Preferred Qualifications

 * Two-year degree in IT, computer science, or a related field, or equivalent practical experience.
 * Experience with Citrix, Microsoft 365, AWS desktop environments, Android, or SOTI.
 * Experience supporting warehouse/distribution technologies such as Zebra printers, scanners, handhelds, or wearable terminals.
 * Experience supporting IT deployments, infrastructure projects, or new facility implementations.
 * Background in distribution, logistics, manufacturing, retail, or other high-availability environments.

## Description

We're looking for a Sr. Analyst, IT Client Services to provide hands-on technology support across desktop, hardware, applications, networking, and warehouse technology environments.

A major focus of this role will be supporting the hardware and application deployment for a new state-of-the-art distribution center. You'll troubleshoot technical issues, configure and rebuild equipment, support users and business applications, and help ensure technology is ready to support a high-availability operation.

Periodic travel throughout Indianapolis and the northern suburbs will be required to support business initiatives.

Key Responsibilities

 * Support the deployment and standup of IT hardware, applications, and technology for a new distribution center.
 * Replace, rebuild, configure, and troubleshoot PC hardware and endpoint components.
 * Install, remove, and configure standard, non-standard, and legacy applications.
 * Troubleshoot Windows operating systems, OS modifications, network configurations, and desktop-related issues.
 * Provide support for Microsoft 365, Citrix, AWS desktop environments, Android devices, and related endpoint technologies.
 * Configure and troubleshoot warehouse technologies including Zebra printers, handheld/wearable terminals, and scanners.
 * Coordinate service requests and assist with advanced technical problems in a high-availability environment.
 * Work with IT teams and business stakeholders to identify solutions, complete projects, and support ongoing technology initiatives.