> Markdown version of [/jobs/ext/4540468-incident-manager](https://www.wearedevelopers.com/jobs/ext/4540468-incident-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Incident Manager

- **Company:** HireKeyz Inc
- **Location:** Oakland, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Application Lifecycle Management, JIRA, Microsoft Azure, Databases, Disaster Recovery, Failover, Monitoring of Systems, Reliability Engineering, Cloud Services, Information Technology, Slack, Data Analytics, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/17cb93d9-ae0e-4925-bbac-c40ef50581ce/incident-manager

## About the Role

* Degree in computer science, Information Technology, or related field.
 * 7-10 years of experience in incident management or related field.
 * Knowledge of Cloud services is must. ( AWS/Azure/GCP)
 * Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across platform teams while avoiding common pitfalls.
 * Should be able to plan and conduct site reliability testing
 * Should have experience in AMS - Application Management Services.
 * Knowledge of incident management/change management/problem management processes and procedures.
 * Experience with and knowledge of change management principles, methodologies and tools
 * Excellent problem-solving and analytical skills.
 * Excellent verbal & written communication and interpersonal skills.
 * Ability to work independently and as part of a team.
 * Ability to manage multiple tasks simultaneously.

## Description

* Manage incident management bridge calls with support teams, on-call support application teams and management. Manage, escalate, status, and assist, coordinating repair efforts for all major incidents (P1 - P4).
 * Regular communication updates to the Customer, End-Users and other Stakeholders during the entire Incident Management cycle
 * Track and document incident updates in real time
 * Since Major incidents are highly escalated cases, handling with presence of mind and innovation.
 * Support the development and execution of change management plans to drive adoption and utilization of new processes, systems, and technologies.
 * Reviewing changes, their priority, their urgency and performing risk analysis.
 * Creating problem tickets and respective action items, reviewing root cause analysis and its closers.
 * Performing PIR and Postmortem reports.
 * Leading Site reliability/Disaster Recovery/Game Day/Switchover/Failover activities.
 * Experience in handling multiple monitoring tools like Service now, Pager duty, Slack, Zoom, JIRA, etc.
 * Perform quality audits and data analytics on incident tickets to ensure quality and uncover new trends.
 * Meet the SLAs and other KPIs agreed and produce the Process Performance Reports
 * Provides documentation for Known Error Data Base (KEDB) or similar depository
 * Develop process and procedures that ensure Incident Management related action items are tracked and completed
 * Ensuring the Process adherence, meeting the Quality norms
 * Provide Management reporting on Incident Metrics and Incident Management performance