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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Information Technology - **Company:** Fort Bend County - **Location:** Richmond, TX, United States - **Salary:** $59,904.0 - $74,880.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Software Applications, Dynamic Host Configuration Protocol, Domain Name System (DNS), Ethernet, Networking Cables, Remote Access Technology, TCP/IP, Connectivity Problems, Peripherals, Information Technology - **Published:** June 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e8076105dcd3daaa ## About the Role Do you have a valid Driver's License license?, Do you have experience in iOS support?, Do you have a High school diploma or GED?, * Bachelor's degree in Computer Science or similar science or engineering discipline, OR High School Diploma with 3 years relevant technical experience in addition to the experience requirement. * 1 year relevant technical experience. * Highly organized with exceptional attention to detail. * Strong problem solving skills; Ability to evaluate a problem and determine an effective course of action. * Ability to manage several projects and tasks simultaneously. * Excellent customer service skills. * Able to thrive in a fast-paced environment. * Proficient with Microsoft Windows operating systems and Mobile IOS. * Proactively stays informed of technological advances and trends in IT. * Ability to obtain and maintain appropriate security clearances. * Must possess a valid driver's license. * Must be able to maintain prompt and regular attendance. * Visual acuity, speech, hearing, hand, eye coordination, and manual dexterity necessary to operate computer, office, and telecom equipment; May require using a ladder at heights up to 20 feet off the ground. * A+ or N+ certifications; Working knowledge of Active Directory, DNS, DHCP; Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access methodologies. ## Description * Identifies, analyzes, and initiates resolutions as second level support for all PC and peripheral connectivity devices. * Responsible for installations, re-location, and upgrades of computer-based systems and computer peripherals. * Responds to troubleshooting calls and repairs malfunctioning equipment to assist employees as needed; serves as departmental liaison. * Support complex client/server systems maintaining minimal outages to end user computing. * Work with I.T. staff as appropriate to determine and resolve problems received from county employees. * Diagnoses connectivity problems; resolves or coordinates resolution of problems. * Interacts with application software and operating systems to diagnose and resolve intricate problems * Arrives on time and accurately maintains timesheet in accordance with departmental policies. * Participates in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. ## Related Videos - [You’re a great coder? 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