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# Information Technology Service Desk

- **Company:** L2R Consulting
- **Location:** Hialeah Gardens, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Network Troubleshooting, System Center Configuration Manager, Networking Basics, Azure Active Directory, Remote Service Software, Software Deployment, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft InTune, Information Technology, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/732e7bfb-26a8-4c34-911d-cc1a3e37aa2a/information-technology-service-desk

## About the Role

* Hands-on experience in a Level II Help Desk, Service Desk, Desktop Support, or IT Support Technician role.
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 * Strong knowledge of Windows 11 and Microsoft 365.
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 * Experience administering and troubleshooting Active Directory and Microsoft Entra ID.
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 * Experience with VPN, MFA, remote support tools, and network troubleshooting.
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 * Working knowledge of TCP/IP, DNS, DHCP, Wi-Fi, and basic networking concepts.
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 * Familiarity with endpoint management, software deployment, patching, and security policies.
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 * Experience with IT ticketing systems, incident management, and SLA requirements.
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 * Understanding of cybersecurity best practices and endpoint security.
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 * Strong analytical, troubleshooting, communication, and customer service skills., * Experience supporting multiple locations or international users.
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 * Familiarity with Microsoft Intune, SCCM/MECM, or similar endpoint management solutions.
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 * Experience using ServiceNow, Jira Service Management, or similar ITSM platforms.
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 * CompTIA A+, Network+, Microsoft, or equivalent IT certifications.
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 * Experience working in logistics, transportation, distribution, manufacturing, or other operational environments.
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## Description

The ideal candidate is a proactive IT professional with strong experience supporting Windows 11, Microsoft 365, Active Directory, Entra ID, VPN, MFA, and endpoint devices. Candidates must be comfortable providing both remote and hands-on onsite technical support.