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# Technical Support Analyst 4

- **Company:** MY3TECH INC
- **Location:** Petersburg, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, System Configuration, Data Migration, Microsoft PowerPoint, Microsoft SharePoint, Office365, Laptops
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/ad4550b3-9d80-4f83-8c35-36089ef2d959/technical-support-analyst-

## About the Role

* 1+ year of experience with IT Service Management processes (Incident, Change, Service Request, and Asset Management).
 * 1+ year of experience supporting PC Refresh or hardware deployment projects.
 * 1+ year of experience troubleshooting hardware and software issues.
 * 1+ year of experience providing desktop support or service desk support.
 * 1+ year of experience with Microsoft 365 applications:
 * Outlook
 * Word
 * Excel
 * PowerPoint
 * Teams
 * SharePoint
 * Forms
 * Bookings
 * 1+ year of experience creating professional user communications and technical documentation.
 * Strong ability to prioritize workload and manage tasks independently.
 * Strong written and verbal communication skills.
 * Ability to explain technical issues clearly to non-technical users.
 * Experience gathering technical requirements and resolving user issues through direct interaction.
 * Basic knowledge of computer hardware, software, networking, and related technologies.

## Description

* Coordinate and execute PC Refresh deployments, including scheduling appointments with end users.
 * Image, configure, deploy, and troubleshoot desktops, laptops, and peripheral devices.
 * Perform data migration, software installation, and hardware setup.
 * Provide technical support for hardware, software, mobile devices, printers, and phone systems.
 * Track and communicate regional IT needs, issues, and upcoming technology requirements.
 * Assist with asset management, inventory tracking, and equipment refresh projects.
 * Escalate critical incidents and outages to appropriate support teams.
 * Prepare weekly operational and project status reports.
 * Communicate technology updates, policies, procedures, and best practices to users.
 * Deliver excellent customer service and technical support to internal staff.