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# Senior Director, ICX Platforms

- **Company:** Vertex, Inc.
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $228,000.0 - $342,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Data Analysis, Customer Data Management, Data Governance, Machine Learning, Automation of Marketing, Performance Tuning, Release Management, Web Platforms
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/senior-director-icx-platforms-boston-ma--a4bd1268-3c93-431f-b1e1-195b8623caec

## About the Role

Customer Experience, Product Strategy, Customer/Client Research, Marketing Automation Software, Blueprints, Product Planning, Artificial Intelligence (AI), Continuous Improvement, Incident Response, Online Marketing, * Bachelor's degree required; advanced degree preferred.

 * Significant leadership experience in digital platforms, customer experience, marketing technology, product management, commercial operations, or a related field.
 * Demonstrated success leading complex enterprise platform ecosystems, including web, customer data, marketing automation, content, and consent technologies.
 * Experience operationalizing AI/ML and/or agentic capabilities in commercial or customer-facing environments.
 * Strong record of managing vendors, agencies, technology partners, budgets, and service-level performance.
 * Deep understanding of platform operations, release management, reliability, privacy, consent, data governance, and performance optimization.
 * Proven people leadership and ability to influence senior stakeholders in a matrixed organization.
 * Experience in biopharma, healthcare, or another highly regulated industry preferred.

## Description

The Sr. Director, ICX Platforms leads the enterprise platform stack and activation backbone that powers Vertex's integrated commercial customer experience. This role is accountable for the strategy, roadmap, operations, reliability, performance, cost, and governance of platforms that enable customer engagement across channels., * Own the blueprint, product strategy, roadmap, and activation direction for the enterprise ICX platform stack, including commercial websites, customer data, marketing automation, content capabilities, and consent management.

 * Ensure platforms are secure, scalable, reliable, performant, cost-effective, and ready to deliver in-market customer experiences.
 * Lead the integration, deployment, and reliable operation of agentic AI and AI/ML capabilities across commercial channels.
 * Own platform operations, release quality, uptime, monitoring, service standards, incident response, and continuous improvement.
 * Lead, develop, and retain a high-performing team of 9 direct reports.
 * Own the vendor and agency operating model, including partner performance, commercial outcomes, consolidation across web, marketing automation, and content, and the strategic transition of work in-house as agentic capabilities mature.
 * Partner with ICX Data, Analytics & AI to enable closed-loop measurement, optimization, and performance management across platforms and channels.
 * Ensure privacy, consent, and compliant data practices are embedded across all platforms and customer interactions.
 * Manage platform investments, operating budgets, and total cost of ownership while balancing speed, quality, risk, and long-term scalability.
 * Partner across Commercial, Digital, IT, Legal, Privacy, and other enterprise functions to align platform priorities with business and customer needs.