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# L2 Tech Support - Site Migrations (7814-1)

- **Company:** Humetis Group
- **Location:** Norwich, NY, United States
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple Mac Systems, Application Configuration Access Protocols, Software Applications, Computer Networks, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Image Management, Microsoft Office, Networking Basics, Software Configuration Management, Software Deployment, Wide Area Networks, Wi-Fi Technology, Internet Protocol Telephony, Enterprise Software Applications, Peripherals, Computer Equipment, Laptops, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/0e3e09c7-2c16-4a87-9ce3-3800512787e2/l-tech-support-site-migrations-

## About the Role

* 7+ years of experience in desktop support or end-user computing roles.
 * Strong understanding of PC hardware, imaging tools, operating systems, and application software.
 * Proficient in using and supporting ITSM tools like ServiceNow or Remedy.
 * Hands-on experience with Active Directory (user/group management), Office 365, DNS, and Group Policy.
 * Ability to support and configure Windows, macOS, Android devices, and network printers.
 * Familiarity with the ITIL framework and working within SLA-driven environments.
 * Excellent verbal and written communication skills.
 * Strong stakeholder management, including end users, IT teams, and vendors.

Preferred Certifications (Nice to Have):

 * CompTIA A+ / Network+ / Security+
 * Microsoft Certified: Modern Desktop Administrator Associate
 * ITIL v3/v4 Foundation

## Description

Seeking a skilled L2 Technical Support Specialist experienced in infrastructure services, desktop management, and end-user support. They must possess strong technical skills across multiple platforms and operating systems, including Windows, macOS, and mobile devices. They will be responsible for providing break/fix support, software configuration, device upgrades, and incident management in a fast-paced, SLA-driven environment., * Provide onsite and remote break/fix support for desktops, laptops, mobile devices, and peripherals.

 * Re-image devices and reinstall or configure applications as required.
 * Troubleshoot hardware, Windows 10/11 OS, Android OS, macOS, LAN/WAN, Wi-Fi, and enterprise applications.
 * Support software installations, VOIP phone setup, and application configuration.
 * Provide support for Office 365, Active Directory, DNS, Group Policy, and basic network/firewall troubleshooting.
 * Handle printer configuration, driver installations, and coordinate with vendors for repairs and setups.
 * Manage end-user device refresh/upgrade schedules; capture system/software/data configurations to ensure a seamless migration.
 * Maintain and update ITSM tools (ServiceNow, Remedy, etc.) with incident status and resolution documentation.
 * Provide 2nd-line support for incidents and problems in line with ITIL best practices.
 * Coordinate with Level 3 teams, hardware vendors, and project teams for escalations and service improvements.
 * Create and maintain technical documentation, SOPs, KBs, and configuration baselines.
 * Provide IT and AV support for on-site or remote events, meetings, and disaster recovery efforts.