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# IT Manager/Director

- **Company:** Robert Half
- **Location:** New York, NY, United States
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Active Directory, Business Systems, Configuration Management, Information Technology Operations, Backup and Restore, Computer Equipment, Cisco
- **Published:** November 3, 2026
- **Apply:** https://dejobs.org/x/x/ABF4CF1E8834484094047C1CAAC3CEE2/job/

## About the Role

* Enforce IT policies, security expectations, and established operational procedures across the environment. Requirements * Demonstrated experience leading IT operations, service delivery, or infrastructure support functions.

 * Hands-on knowledge of Active Directory administration and account management.

 * Working understanding of backup technologies and data protection practices.

 * Experience supporting Cisco technologies within an enterprise environment.

 * Strong familiarity with computer hardware, deployment, troubleshooting, and lifecycle management.

 * Knowledge of configuration management principles and operational controls.

 * Ability to manage priorities, communicate effectively with business stakeholders, and coordinate cross-functional technical efforts. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for an experienced IT Manager/Director to lead technology operations for a legal organization in Bronx, New York. This Long-term Contract position will oversee day-to-day IT service performance, team coordination, and the delivery of reliable technical support across the business. The role requires a hands-on leader who can work closely with stakeholders, strengthen operational processes, and help advance modernization efforts while maintaining strong service and security standards.

Responsibilities:

 * Direct daily IT operations and ensure dependable service delivery across the organization.

 * Guide and mentor technical staff, set clear expectations, and maintain strong performance and accountability standards.

 * Administer support workflows by supervising ticket activity, escalations, incident resolution, and adherence to internal operational requirements.

 * Track service metrics, analyze recurring support trends, and identify opportunities to improve stability and responsiveness.

 * Act as the central liaison between IT and business teams to align technical services with organizational needs.

 * Oversee user lifecycle activities, including onboarding, offboarding, access administration, asset tracking, and maintenance of accurate technical documentation.

 * Manage relationships with external vendors, contractors, managed service providers, and other technology partners.

 * Contribute to technology and business systems improvement initiatives, including modernization, automation, process standardization, and change management efforts.