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# Infrastructure Support Engineer Network & Desktop- Senior

- **Company:** HTC Global Services, Inc.
- **Location:** Lubbock, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Proxy Servers, VoIP, Collaborative Software, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, Network Configuration and Change Management, Routing, Remote Access Technology, Security Information and Event Management, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Network Routers, Break Fix, Firewalls (Computer Science), SolarWinds (Software), Laptops, Cisco
- **Published:** November 3, 2026
- **Apply:** https://www.dice.com/job-detail/1e389d2d-e736-4862-ba02-1aaee6034a3c

## About the Role

* 7+ years of infrastructure operations experience with demonstrable senior network troubleshooting and strong enterprise deskside/endpoint support.
 * Solid hands-on understanding of enterprise switches, routers, firewalls, and common connectivity diagnostic methods.
 * Ability to independently isolate user-device versus network versus service-related problems.
 * Strong communication skills when working with nontechnical users and specialist teams.
 * Ability to work fully onsite in Allen, Texas.
 * Ability to participate in rotational on-call coverage, including emergency site attendance requirements., * Cisco CCNA/CCNP, Network+, security, or endpoint-management certifications.
 * SolarWinds or equivalent monitoring exposure.
 * Microsoft 365 experience.
 * IP telephony and collaboration platform experience.
 * ITSM tools experience.
 * Experience in HIPAA-aware or other regulated 24x7 environments.

## Description

This role offers an opportunity to work across enterprise network infrastructure and end-user computing, combining advanced network troubleshooting with hands-on desktop and endpoint support. The position involves resolving complex technical incidents, supporting onsite infrastructure operations, and coordinating with remote engineering teams to maintain service availability., * Provide advanced onsite support for desktops, laptops, docking stations, printers, mobile peripherals, Windows devices, and end-user connectivity.

 * Own complex or escalated end-user computing (EUC) incidents.
 * Diagnose LAN/WAN, wired/wireless, switching, routing, VLAN, TCP/IP, DNS, DHCP, and VPN/network access issues.
 * Support approved network configuration changes and service restoration.
 * Investigate network-security connectivity dependencies, including firewalls, ACLs, proxies, and remote access.
 * Coordinate firewall rule changes and security events with authorized teams.
 * Assist with IP telephony, headsets, conferencing, and network quality issues, engaging telecom specialists when needed.
 * Use monitoring alerts, logs, and service-management records to triage P1/P2 incidents, restore services, escalate appropriately, and document causes and corrective actions.
 * Perform physical onsite validation, cabling and peripheral checks, and hands-on troubleshooting.
 * Coordinate with remote engineering teams in India and onsite stakeholders.
 * Execute only authorized changes and maintain device/support records and knowledge articles.
 * Participate in shift handoffs, major incidents, and onsite on-call rotation.