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# IT Support Specialist

- **Company:** CYNET SYSTEMS INC.
- **Location:** Jackson, MS, United States
- **Experience:** Expert
- **Salary:** $124,800.0 - $135,200.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Microsoft Azure, CompTIA Network+, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Networking Basics, Network Administration, Office Suite, TCP/IP, Information Technology, Laptops, Hardware Debugging
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/3c679756-2736-480f-9e9c-ec2388a56951/it-support-specialist

## About the Role

* Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
 * Strong verbal and written communication skills.
 * Patience, customer service mindset, and problem-solving abilities., * Windows 10/11.
 * Microsoft Office 365.
 * Azure.
 * Active Directory.
 * DNS.
 * DHCP.
 * TCP/IP.
 * Endpoint security tools.
 * Hardware repair.
 * Ticketing systems.

Qualification And Education:

 * Typically requires a high school diploma, vocational training, or an Associate's/Bachelor's degree in Information Technology or Computer Science.
 * 5+ years of relevant IT support or service desk experience.

## Description

* Provides a full range of on-site and remote end-user support for the organization's network.
 * Repair desktop PCs, laptops, printers, monitors, and mobile devices.
 * Install, configure, and update operating systems and office applications.
 * Respond to help desk requests via phone, chat, or in person.
 * Log, track, and resolve issues using ticketing systems.
 * Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups.
 * Maintain inventory records for hardware, software licenses, and IT supplies.
 * Escalate complex or network-wide issues to senior system or network administrators.

Nice to Have:

 * CompTIA A+.
 * CompTIA Network+.
 * Microsoft credentials.