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# Genesys Cloud Administrator

- **Company:** Kforce Inc.
- **Location:** North Salt Lake, UT, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Cloud Computing, Databases, System Configuration, Windows Servers, Routing, Systems Integration, User Provisioning Software, Scripting, Genesys, Information Technology, Cloud Migration, Api Design
- **Published:** November 3, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5XUUd-MjE5MjkwNlQxfjk5/

## About the Role

* 4+ years of relevant experience supporting contact center or communications technology
 * Hands-on experience administering and configuring Genesys Cloud
 * Experience with Genesys Architect, including building and modifying routing flows
 * Strong coding and scripting background, with the ability to approach problems from a development and automation perspective
 * Experience working with APIs and system integrations
 * Strong understanding of routing logic, including call flows, escalation paths, failover scenarios, and routing strategies
 * Experience supporting cloud-based contact center environments
 * Working knowledge of SIP and telephony technologies
 * Strong communication skills and ability to work across multiple technical and business teams

Highly Preferred:

 * Experience with Genesys Cloud Integration Bridge (GCIB)
 * Experience integrating cloud platforms with legacy or on-premises systems
 * Experience supporting hybrid environments during a cloud migration
 * Windows Server administration experience
 * Experience working with Oracle databases
 * Knowledge of 911/E911 requirements within enterprise telephony environments

## Description

Kforce has a client in North Salt Lake, UT that is in need of a Genesys Cloud Administrator with hands-on experience supporting, configuring, and enhancing a cloud-based contact center environment. This role will help support an ongoing transition from legacy/on-premises technologies to Genesys Cloud while taking ownership of day-to-day administration, routing configuration, integrations, and automation. The ideal candidate combines strong Genesys Cloud experience with a development and scripting mindset. While telephony knowledge is important, the primary focus is someone who can work hands-on with routing logic, APIs, integrations, and Genesys Architect. Responsibilities:

 * Build, modify, and maintain routing flows using Genesys Architect
 * Develop and troubleshoot routing strategies, escalation paths, failover scenarios, and call-flow logic
 * Support integrations between Genesys Cloud, internal applications, and legacy/on-premises systems
 * Develop and maintain API-based integrations and automation workflows
 * Use scripting and coding to improve contact center functionality and automate processes
 * Support user provisioning, SSO configuration, and platform administration
 * Troubleshoot Genesys Cloud, SIP, telephony, routing, and integration issues
 * Support the continued migration of contact center capabilities from legacy/on-premises platforms to the cloud
 * Maintain required emergency calling capabilities, including 911/E911
 * Participate in a rotating on-call schedule with other team members