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# Level 1 Support Technician

- **Company:** CompuCom Systems Holding LLC
- **Location:** Plano, TX, United States
- **Salary:** $37,440 - $49,920
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Firmware, Network Connections, Warehouse Management Systems, Connectivity Problems, Guidewire PolicyCenter, Printer Maintenance
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/level-1-support-technician-plano-tx--19e2d162-4a08-4c1b-af0c-7c53850ce3b5

## About the Role

Career Counseling, Help Desk, Printers, Technical Support, Laptop PC, Warehousing, Desktop PC, Operational Support, Maintenance Services, Network Connectivity, * Strong understanding of printer hardware, software, and networking

 * Ability to diagnose and resolve a wide range of printer-related issues
 * Excellent written and verbal communication skills for interacting with users and other team members
 * Ability to think critically and find solutions to complex technical problems
 * Ability to manage multiple tasks, prioritize work, and maintain accurate records
 * Ability to provide helpful and efficient support to users
 * Ability to lift and move printers and other equipment as needed

## Description

* Providing technical support for warehouse operations, including printers, desktops and laptops
 * Performing routine maintenance and repair on printers and related equipment, ensuring optimal functionality
 * Identifying and resolving technical issues related to hardware, software, and network connectivity
 * Maintaining an inventory of printer supplies and replacement parts
 * Collaborating with other IT support teams or vendors to resolve complex issues
 * Maintaining records of maintenance activities, repairs, and equipment information
 * Setting up and configuring new printers and scanners
 * Troubleshooting printer errors, such as paper jams, connectivity problems, or print quality issues
 * Replacing toner cartridges, ink cartridges, and other consumable parts
 * Updating printer drivers and firmware
 * Managing printer settings and configurations within the warehouse management system
 * Responding to user requests for printer support
 * Maintaining a clean and organized work area for printer maintenance