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# IT Specialist

- **Company:** Zocdoc, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $73,902 - $100,006
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, JIRA, Microsoft Azure, Procurement Software, Information Technology, Casper Suite, Search Engines, Gsuite
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-specialist-new-york-ny--c2963784-e4b0-47ab-9bb4-0d4b1739674c

## About the Role

* Customer-focused. You take pride in helping others and get genuine satisfaction from making sure employees have what they need to succeed
 * Organized. You like keeping systems, inventory, and processes accurate and up to date, even when things move fast
 * Detail-oriented. You catch the small stuff (a missed deactivation, an unreconciled laptop) before it becomes a bigger problem
 * Adaptable. You're comfortable learning new systems and shifting priorities as the business evolves
 * A team player. You communicate clearly, work well with IT teammates and other departments, and don't mind rolling up your sleeves, * 2+ years of IT support or help desk experience
 * Experience with on-boarding and off-boarding workflows
 * Familiarity with account administration across Google Workspace, Active Directory, Azure, and Jamf
 * A basic understanding of IT asset management and inventory processes
 * Troubleshooting and customer service skills
 * Strong organizational skills and the ability to multitask in a fast-paced environment
 * Effective verbal and written communication skills
 * A team-oriented mindset and a willingness to learn new systems and processes
 * CompTIA A+, ITIL Foundation, or equivalent certifications are a plus
 * The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

## Description

* Monitoring the IT Support Desk queue, triaging incoming requests, escalating urgent issues, and coordinating necessary approvals
 * Providing entry-level troubleshooting for employee systems and equipment, escalating complex issues to senior IT staff when needed
 * Processing routine user access requests across platforms such as Google Workspace, Active Directory, Azure, and Jamf, escalating complex requests to senior IT staff
 * Executing all technical aspects of employee onboarding and offboarding, including account provisioning/deactivation, laptop preparation, shipping logistics, and equipment returns
 * Maintaining accurate inventory and asset tracking in Jira through weekly updates, laptop check-in/check-out, shipment tracking, and reconciliation of returned equipment
 * Assisting with the setup, testing, and maintenance of conference room and A/V equipment for onsite and offsite meetings and events
 * Partnering with the IT procurement team to ensure inventory accuracy, track hardware needs, and coordinate office equipment fulfillment