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# Desktop Support Engineer

- **Company:** Teceze Ltd
- **Location:** Cincinnati, OH, United States
- **Contract:** Permanent contract
- **Skills:** Network Troubleshooting, Networking Basics, Software Troubleshooting
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/4d2743e0-e9fe-438a-833c-4c2ce037dd6d/desktop-support-engineer

## About the Role

* Experience in L1/Desktop Support or Service Desk support.
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 * Good knowledge of Windows, hardware, software, and basic networking.
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 * Strong troubleshooting and communication skills.
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 * Ability to work independently and manage support tickets effectively
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## Description

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 * Provide L1 technical support and troubleshoot user issues.
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 * Monitor and resolve incidents and service requests.
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 * Perform basic hardware, software, and network troubleshooting.
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 * Escalate complex issues to the appropriate support teams.
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 * Maintain proper documentation and follow IT support processes.
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