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# Technical Specialist- Expert

- **Company:** CYNET SYSTEMS INC.
- **Location:** Raleigh, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** ArcGIS (Software), GIS Applications, Internet Message Access Protocols, Server Administration, Scripting, Data Layers, Real Time Data
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/4017866d-d425-4dd7-8c17-2f69a14a9ebc/technical-specialist-expert

## About the Role

* 7+ years of experience with Survey123, Field Maps, Experience Builder.
 * 7+ years of strong oral and written communication, translation of non-GIS meetings and requests to GIS outcomes.
 * 5+ years of experience with ArcGIS Pro.
 * 5+ years of experience with ArcGIS Online Administration, Web Mapping, and Cartography.
 * 4+ years of experience with ArcGIS Enterprise Administration & Server Management.
 * 3+ years of experience with Arcade & Python Scripting.
 * 3+ years of supervisory experience.
 * 3+ years of experience with GIS for Public Safety.

## Description

* Oversee Junior Specialist.
 * Triage GIS projects and determine independently when projects will require additional support from other GIS staff and be able to delegate appropriately.
 * Attend STOC and TM&S operational meetings to observe workflows, understand emerging needs, and proactively identify where GIS tools can support real-time operations.
 * Communicate regularly with TM&S staff, Hydraulics, ITS & Signals, and other operations teams to gather requirements, clarify requests, and translate operational challenges into actionable GIS tasks.
 * Develop, update, and maintain GIS applications, dashboards, maps, and data layers supporting routing, signal operations, incident management, and other STOC functions.
 * Troubleshoot user issues, provide GIS guidance to non-GIS staff, and ensure that GIS tools are intuitive, accessible, and aligned with both STOC workflows and GIS Unit standards.
 * Monitor incoming STOC requests, manage and prioritize project tasks, and serve as the primary liaison between the GIS Unit and TSMO to ensure continuous communication, transparency, and follow-through.
 * Continue to learn the operational environment (traffic signals, routing processes, ATMS/TIMS transitions, IMAP operations, etc.) to anticipate needs and recommend solutions the STOC team may not know to request.
 * Support situational awareness during weather events or emergencies by producing on-the-fly maps, integrating real-time data (e.g., gauges, road conditions), and collaborating directly with operators.