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# IT Helpdesk / Logistics Support Analyst - Memphis, TN

- **Company:** TEKGENCE INC
- **Location:** Memphis, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Outlook, Information Systems, Microsoft Office, Network Connections, SAP (Applications), Software Deployment, Information Technology
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/f61acf10-41d6-4775-9e44-67b37356430f/it-helpdesk-logistics-support-analyst-memphis-tn

## About the Role

* Experience providing IT Helpdesk and End-User Support in a global environment
 * Strong troubleshooting skills for PCs, printers, scanners, network connectivity, and infrastructure issues
 * Experience supporting logistics/warehouse operations and logistics applications
 * Hands-on experience with SAP application support
 * Proficiency with Microsoft Office 365 (Outlook, Teams, Office, etc.)
 * Experience with Incident, Problem, and Service Management processes
 * Ability to coordinate with infrastructure, application, security, and support teams for issue resolution
 * Strong communication, organizational, and stakeholder management skills, * Bachelor's degree in Computer Science, Information Systems, or related field

## Description

* Provide first-level IT support for logistics operations and end users
 * Troubleshoot hardware, software, network, and SAP-related issues
 * Drive incident and problem management to identify root causes and prevent recurring issues
 * Support software deployments, upgrades, patches, and new service rollouts
 * Coordinate with global IT teams and third-party support providers
 * Monitor and escalate critical issues to ensure minimal business impact
 * Support logistics center technology including PCs, scanners, printers, and warehouse applications