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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Nesco Resource, LLC - **Location:** Draper, UT, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Macintosh Computers, Apple IOS, Apple Mac Systems, Collaborative Software, Computer Networks, System Configuration, Data Security, Device Drivers, Multi-Factor Authentication, Electronic Mailing, Python (Programming Language), Local Security Policy, Microsoft Office, Network Connections, Network Administration, Office Suite, Windows PowerShell, Remote Access Technology, TCP/IP, Scripting, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Network Support - **Published:** November 3, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-specialist-draper-ut--ac2eada0-d6f7-4c7d-93d5-6065df5223db ## About the Role Technical Support, Technical Support, Apple Macs, Printers, iOS, Inventory Management, Recycling, Network Support, Network Administration/Management, Microsoft Active Directory, * 3 - 5 years of desktop support experience in a business or corporate environment. * Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements. * Experience troubleshooting macOS and iOS devices. * Experience with network printers. * Excellent customer service and communication skills. * Ability to work independently and as part of a team. * Strong problem-solving and analytical skills. * Demonstrates a customer orientation; strength in analytical, math, and reasoning skills. * Competent in the latest Windows and Microsoft Office suite of products. * Demonstrated ability to prepare and maintain documentation. * Demonstrated ability to provide advanced desktop hardware and software support. * Understanding of HTTP, TCP/IP, and related protocols. * Certification in a relevant field, such as A+ or Microsoft. * Bachelor's Degree required. Preferred (Nice-to-Have) Skills or Experience * Ability to be creative and innovative in a complex technical environment. ## Description We are seeking a skilled and motivated individual to provide world-class assistance and support to our end users. The ideal candidate will have a strong understanding of technical support, Active Directory, Windows device management, Mac and iOS support, and network printer management. This role will also involve inventory management and hardware recycling., + Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals. + Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools). + Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary. + Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists. + Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools. * Active Directory: + Assist users with password resets and account lockouts, maintaining a secure password reset process. + Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors. + Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise. * Windows Device Management: + Configure new employee devices with necessary software, accounts, and security settings. + Maintain and deploy standardized system images for consistent configuration across devices. + Keep device drivers updated to ensure optimal performance and security. + Apply critical Windows updates and security patches in a timely manner. + Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards. * Mac and iOS Device Support: + Troubleshoot common issues with macOS and iOS devices, including connectivity, software, and hardware problems. + Assist users with basic Mac and iOS configurations and settings. + Maintain awareness of updates and security vulnerabilities for Apple devices. * Network Printer Management: + Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts. + Maintain an inventory of network printers and toner cartridges. * Inventory and Recycling: + Maintain accurate records of all IT hardware and peripherals. + Track device lifecycles and schedule replacements. + Coordinate secure data wiping and proper disposal of retired hardware. + Implement eco-friendly recycling practices for obsolete equipment. * Additional Responsibilities: + Participate in IT projects and initiatives as assigned. + Stay up-to-date on the latest technologies and industry trends. + Adhere to company policies and procedures. + Maintain a professional and positive attitude.