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# CRM Product Owner (Salesforce) - Richardson ( Texas )

- **Company:** TEK INC
- **Location:** Richardson, TX, United States
- **Experience:** Expert
- **Contract:** Contract
- **Skills:** Data Analysis, Cloud Computing, Data Control, Data Security, Data Structures, Scrum Methodology, Salesforce.Com, Systems Architecture, Enterprise Integration
- **Published:** November 3, 2026
- **Apply:** https://www.dice.com/job-detail/af4ed0a6-cb06-4e89-bb5a-7b344efc66b7

## About the Role

* 5+ years in product management, business analysis, delivery management, or related product/technology roles.
 * Bachelor's degree in Business, Technology, Finance, or equivalent experience.
 * Demonstrated experience with CRM systems; Salesforce experience is required.
 * Proven track record of owning and delivering against a product backlog in an Agile/Scrum environment.
 * Experience managing stakeholder relationships across business and technology teams.
 * Strong requirements-writing skills; ability to produce clear, testable user stories and acceptance criteria.
 * Working knowledge of data structures, platform integrations, and system architecture concepts.
 * Analytical mindset with the ability to interpret delivery metrics and recommend process improvements.
 * Excellent verbal and written communication skills for both technical and non-technical audiences.
 * Ability to manage multiple priorities and concurrent engagements in a fast-paced environment.
 * Familiarity with risk, controls, and compliance requirements in regulated banking or financial services environments.

Nice to Have

 * Experience with Salesforce Financial Services Cloud (FSC), including person accounts, financial accounts, and household structures.
 * Understanding of FSC features such as Action Plans, Referrals, and Relationship Groups for banking workflows.
 * Prior experience in financial services (banking, wealth management, capital markets, or insurance).
 * Familiarity with financial services regulatory requirements (e.g., BSA/AML, KYC, Reg E) and translating them into product/data controls.
 * Experience delivering CRM features supporting relationship banking, commercial lending, treasury, or wealth management.
 * Exposure to Salesforce platform governance: permission sets, profiles, data access, sandboxes, deployments, or CI/CD pipelines.
 * Experience coaching or mentoring junior product team members.

Salesforce certifications such as Salesforce Certified Administrator, Platform App Builder, or Business Analyst are preferred.

## Description

This Product Owner sits at the center of strategy and execution for CRM products, translating Product Manager roadmaps into sprint-level delivery. The role owns end-to-end process delivery across multiple concurrent engagements, manages day-to-day relationships with business and technology partners, mentors Product Leads, and ensures each sprint delivers measurable, high-quality CRM outcomes aligned to the enterprise CRM strategy., * Product Strategy & Roadmap: Understand and execute against the defined CRM product strategy; support roadmap development with analysis and sizing; maintain sprint-level roadmap and alignment to domain strategy; prioritize backlog items within approved guardrails.

 * Backlog Management & Requirements: Own and maintain a healthy, well-prioritized product backlog; write detailed requirements, user stories, and acceptance criteria; partner with Product Leads to author and refine stories ahead of sprint planning; ensure backlog items reflect business needs, technical constraints, and compliance requirements.
 * Delivery Accountability: Serve as accountable owner for sprint-level delivery outcomes and quality across multiple product engagements; manage risks, issues, and dependencies; produce sprint and delivery-level reporting, metrics, and insights for stakeholders.
 * Stakeholder & Partner Management: Manage day-to-day relationships with business and technology partners; act as primary point of contact for requirement clarifications and delivery updates; coordinate UAT activities, training, and change adoption with operational SMEs and impacted teams.
 * Data, Platform & Compliance Standards: Enforce data and platform standards in sprint delivery; analyze data quality gaps and escalate findings; embed risk controls and compliance requirements into user stories and acceptance criteria; ensure adherence to enterprise architecture and governance standards.
 * People & Team Leadership: Mentor and coach Product Leads in requirements writing, backlog hygiene, and delivery execution; provide technical and process guidance; foster a culture of accountability, continuous improvement, and learning.