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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer I - **Company:** Dynatrace LLC - **Location:** Denver, CO, United States - **Experience:** Starter - **Salary:** $58,000.0 - $73,000.0 - **Contract:** Permanent contract - **Skills:** HTML, JavaScript (Programming Language), Artificial Intelligence, Data Analysis, Application Performance Management, Big Data, Cascading Style Sheets (CSS), Content Delivery Networks, Mobile Application Development, Software as a Service, Cloud Computing, System Configuration, Query Languages, Web Development, Issue Tracking Systems, Software Product Management, Salesforce.Com, SQL Databases, Web Performance Optimization, Information Technology, Web Technologies, Splunk, Dynatrace - **Published:** November 3, 2026 - **Apply:** https://www.builtincolorado.com/job/technical-support-engineer-i/12015652?handler=ApplyRedirect ## About the Role *Bachelor's degree in a technology-related field or equivalent practical experience *At least 2 years of experience in a technology-related field *Web development experience, including HTML, CSS, and JavaScript *Experience with querying languages such as SQL, Splunk Search Processing Language, or Dynatrace Query Language *Working knowledge of web technologies, including content delivery networks and cloud platforms *Academic or professional mobile app development experience *Strong data analysis skills, with the ability to interpret complex technical information and translate findings into clear, actionable recommendations tailored to the audience *All Insights team members are expected to travel at least once per year for an annual team meeting Preferred Requirements: *Experience with SaaS platforms, preferably in observability or application performance management *Experience in a customer-facing technical support or specialist role *Experience with ticketing systems, preferably Salesforce *Customer-first mindset with a demonstrated commitment to delivering successful outcomes for customers, partners, and stakeholders *Proven ability to work under pressure; ability to handle multiple conflicting priorities *Curiosity and the ability to learn new technologies quickly *Demonstrated critical-thinking and problem-solving skills, with the ability to consider the broader business and customer context ## Description Provides ticket-based technical support for Dynatrace Digital Experience products. Responsibilities include triaging requests, configuring Dynatrace, creating synthetic monitoring scripts, analyzing performance and availability data, conducting root cause analysis, performing customer health checks, delivering technical training, documenting solutions, and supporting internal enablement. The role requires web and mobile technology knowledge, querying skills, data analysis, customer communication, and at least annual travel for a team meeting. The summary above was generated by AI Your role at Dynatrace We are looking for highly motivated individuals who enjoy working with web technologies in a fast-paced environment and want to deepen their understanding of e-commerce and digital performance. This role is more than a job-it is an opportunity to build a career at Dynatrace. The Insights OnDemand organization is a team of technical product experts within Customer Success who provide hands-on Dynatrace configuration, technical consultation, and guidance. The team supports internal Insights Analysts and works directly with customers through a scalable, ticket-based engagement model. The Insights OnDemand model delivers the right expertise at the right time, scaling support from smaller customers getting started with Dynatrace to large, complex customers requiring broader product expertise. Engagements are typically short-term and task- or project-based. The team serves as the technical backbone of the Insights service, with deep expertise in Dynatrace and Digital Experience. As a remote OnDemand Specialist, you will manage requests from Insights Analysts and customers and deliver timely, high-quality technical solutions. You will resolve requests accurately, escalate issues promptly to the appropriate experts when needed, and partner with leadership and teammates to identify broader enablement opportunities and areas for your own skill development. What You'll Do Technical Support: *Triage incoming tickets and deliver timely, high-quality solutions to both internal delivery teams and directly to customers *Perform hands-on configuration and implement best practices aligned with the customer business goals documented in each ticket *Create and manage Synthetic web and mobile measurement scripts *Analyze day-to-day performance and availability data while providing clear, in-depth, and concise root cause analysis for both customers and internal Analysts *Provide proactive data analysis and health checks for top tier customers *Develop and maintain deep technical expertise in Dynatrace Digital Experience capabilities, including Real User Monitoring, Session Replay, Synthetic Monitoring, and Dynatrace Query Language *Keep up to date with new product features *Join direct customer meetings when necessary *Deliver live technical training sessions to customers *Participate in cross-functional enablement for internal teams Collaboration & Documentation: *Maintain and update clear internal ticket documentation *Share knowledge and collaborate with teammates to build collective expertise and strengthen individual skills *Contribute to and enhance the shareable knowledge base What will help you succeed, Success in this role is demonstrated through positive feedback from customers and internal teams, faster ticket resolution, consistently high-quality technical outcomes, increased adoption of best practices and enablement resources, and documented growth in individual and team capability. Why you will love being a Dynatracer * A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. * Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research. * A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. * An environment that fosters innovation, enables creative collaboration, and allows you to grow. * A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. * A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all * A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team., Supports Dynatrace's global Analyst Relations program by coordinating analyst engagements, executive schedules, briefings, events, databases, reporting, and internal dissemination of analyst insights. The role prepares briefing materials, maintains analyst intelligence and relationship records, supports conferences and analyst days, tracks program metrics, and improves operational workflows. Success requires strong organization, communication, project management, stakeholder coordination, and proficiency with Microsoft Office and database tools., Owns the technical relationship with strategic enterprise customers, driving Dynatrace adoption, platform health, architecture guidance, success planning, consumption, and business value. Leads executive reviews, escalations, support-case resolution, product enhancement advocacy, change-window support, and customer events. Coordinates cross-functional teams, manages risks, supports high-impact production changes, and provides planned after-hours coverage for critical business milestones. Top Skills: AWSAzureCmdbDynatraceGCPItsmJira Service ManagementKubernetesOpenshiftServicenow Dynatrace Technical Account Manager Yesterday Remote or Hybrid 91K-114K Annually Senior level 91K-114K Annually Senior level Artificial Intelligence * Big Data * Cloud * Information Technology * Software * Big Data Analytics * Automation Serves as the senior technical advisor and primary account contact for enterprise Dynatrace customers. Owns success planning, platform adoption, architecture guidance, value realization, executive business reviews, risk and escalation management, support case resolution, and change-window coverage. Coordinates cross-functional teams, advocates for customers internally, supports production upgrades and high-impact events, and drives long-term technical outcomes across complex cloud and observability environments. Top Skills: AWSAzureCmdbDynatraceGoogle Cloud PlatformItsmJira Service ManagementKubernetesOpenshiftServicenow What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. 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