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# User Support and Operations Specialist

- **Company:** Booz Allen Hamilton Inc.
- **Location:** San Diego, CA, United States
- **Salary:** $77,600 - $176,000
- **Contract:** Permanent contract
- **Skills:** HP Systems Insight Manager, Network Service, Software Engineering, Software Systems, Web Platforms
- **Published:** November 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9285350/user-support-and-operations-specialist

## About the Role

* Experience providing Tier 1 and 2 support
 * Experience in application support and technical operations
 * Experience in network and application monitoring and alarm systems
 * Knowledge of infrastructure and digital platforms
 * TS/SCI clearance
 * HS diploma or GED
 * IAT Level I or II or Security+ Certification

Nice If You Have:

 * Possession of oral and written communication skills

## Description

Provide end-user support for a critical system. Work under general supervision and provide account administration and Tier 1 and 2 support to end users for either client or server applications or hardware. Troubleshoot user problems to resolve operating difficulties and recommend system modifications to reduce user complications. Monitor administration and maintenance operations and resolve or escalate incidents for smooth user experience. Analyze, maintain, and review comprehensive documentation for all troubleshooting procedures, interact professionally with clients and exhibit expertise in customer service, and maintain currency of technical expertise. Interact with network services, software systems engineering, and applications development to restore services or identifies and corrects core problems. Escalate more complex problems to senior levels, and perform other duties, as assigned.