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# Technology Support Specialist III

- **Company:** DP PROFESSIONALS INC
- **Location:** Columbia, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Testing, Design of User Interfaces, Human-Computer Interaction, Microsoft Office, Server Administration, Software Engineering, Web Applications, Information Technology
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technology-support-specialist-iii-columbia-sc--27b968da-0dd4-4e5a-af55-b5d58acbccec

## About the Role

Technical Support, Technical Support, Health Insurance, Software Administration, Customer Relations, Identify Issues, User Interface/Experience (UI/UX), Medical Products, Knowledge Base, Frequently Asked Questions (FAQ), * MS Office.

 * Strong customer service and written communication skills.
 * Ability to troubleshoot web application issues and support users through email-based inquiries.

Required Education:

 * Bachelor's degree in Computer Science, Information Technology or other job-related degree;
 * OR an Associate Degree in Computer Science, Information Technology or other job-related degree;
 * OR 2 years of job-related work experience plus 2 years of technical help desk experience or other job-related experience.

Required Work Experience:

 * 2 years of technical help desk experience or other job-related experience.

Preferred Qualifications:

 * A+ certification
 * Software Development & Support
 * Application development and user acceptance application testing
 * Customer inquiries
 * Web application support
 * Manual application testing
 * Healthcare experience
 * Molecular diagnostics testing
 * Billing and coding knowledge
 * Knowledge of Healthcare & Diagnostic Testing

Authorized US Worker - US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time.

## Description

DPP is seeking a Technology Support Specialist III for an opportunity with our client in the healthcare insurance industry., * Learn and Provide Customer Technical Support for our DEX application.

 * Serve as the initial point of contact for customer inquiries received through the support inbox.
 * Ensure Application Users have a positive experience.
 * Proactively assist stakeholders in getting the desired outcome from the application.
 * Troubleshoot issues and provide clear guidance and document solutions.
 * Escalate complex problems.
 * Identify recurring issues and work with clinical and product teams to improve product functionality and user experience.
 * Contribute to company knowledge base by creating and updating work instructions/documentation and FAQs.
 * Participate in manual testing and validation of application functionality when needed.