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# ServiceNow ITSM Analyst (HRSD Functional and Technical Advisor)

- **Company:** Macpower Digital Assets Edge LLC
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** System Configuration, Software Requirements Analysis, Systems Integration, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/fdeb2174-c1e2-45ca-a2b7-3a2b81692587/servicenow-itsm-analyst-hrsd-functional-and-technical-advisor

## About the Role

* 10 years of experience in HR Service Delivery (HRSD).
 * Strong expertise in both functional and technical aspects of HRSD.
 * Hands-on experience in HRSD platform configuration, workflows, and integrations.
 * Ability to analyze business processes and recommend HRSD solutions.
 * Excellent communication and stakeholder management skills.

Preferred Skills:

 * Prior experience with leading HRSD platforms such as ServiceNow HRSD.
 * Understanding of HR policies and compliance requirements.
 * Experience in change management and process improvement initiatives.

## Description

* Serve as a subject matter expert (SME) for HRSD, providing functional and technical guidance.
 * Design, implement, and optimize HRSD solutions to enhance business efficiency.
 * Collaborate with stakeholders to understand business needs and translate them into system requirements.
 * Ensure best practices in HRSD processes, configurations, and integrations.
 * Troubleshoot and resolve HRSD-related technical and functional issues.
 * Provide training and knowledge transfer to internal teams.