> Markdown version of [/jobs/ext/454554-product-quality-support-engineer](https://www.wearedevelopers.com/jobs/ext/454554-product-quality-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Product Quality & Support Engineer - **Company:** DIVERSIFIED INC - **Location:** Mossville, IL, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $68,000.0 - **Contract:** Permanent contract - **Skills:** Data Analysis, Ethernet, Microsoft Office, Scripting - **Published:** June 2, 2026 - **Apply:** https://www.careerjet.com/jobad/us497c6368336a9480f0b12f1125b68509 ## About the Role * 2-4 years of relevant experience required. * Bachelor's or Master's degree in Engineering degree preferred; a technician background with equivalent hands-on experience will also be considered. Top 3 Skills * Electrical troubleshooting across complex construction equipment electronics, software, and systems. * Clear, professional communication with dealers, customers, and internal engineering teams. * Self-motivated with the drive to independently pursue resolutions and continuously grow technical knowledge. Required Technical Skills * Proficiency with Microsoft Office products. * Hands-on experience with test and measurement equipment: multimeter and oscilloscope. * J1939 CAN and Ethernet communication experience. * Experience troubleshooting hydraulic systems and software. * Familiarity with sensors including Hall Effect sensors, pressure transducers, and angle sensors. Desired Technical Skills * Technical writing experience. * Data analysis skills and familiarity with Six Sigma methodologies. * Scripting or macro development experience. Required Soft Skills * Friendly and empathetic approach to dealer and customer interactions - able to build trust and diffuse frustration while driving toward resolution. * Persistent and resilient - willing to see complex problems through to a complete resolution without losing momentum. ## Description We are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment - providing deep technical support that requires both strong engineering knowledge and a customer-first mindset. You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement. Key Contributions & Responsibilities * Maintain daily communication with dealers regarding product inquiries and quality concerns. * Conduct weekly review of quality data and trends to identify and escalate emerging issues. * Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience. * Provide field technical support and fleet management guidance to maximize machine performance. * Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment. * Deliver technical support and contribute to the team's shared knowledge base to continuously improve response quality and resolution speed. Team Structure & Work Environment * You will work within a close-knit Product Support team that shares experience across products with similar electronics and architecture, while developing deep expertise in quality improvement processes and product application. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [JavaScript? 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