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# Technical Support Analyst 3/IT Hardware Asset Analyst

- **Company:** Integrated Resources, Inc.
- **Location:** Ettrick, VA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, IMac, Computer Maintenance, Issue Tracking Systems, Networking Hardware, Software Licensing, Software Repository, Hardware Asset Management
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-support-analyst-3-it-hardware-asset-analyst-va--842d4c41-f120-4aea-9fc4-4aefb213dc5f

## About the Role

Technical Support, Analysis Skills, Technical Support, Analysis Skills, Inventory Management, Sales Management, Asset Management, IT Service Management (ITSM), Apple iMac, Computer Maintenance, IT Asset Management Required 2 Years
Hardware Inventory Management Required 2 Years
ITSM/Ticketing System Required 2 Years
Microsoft Excel Required 2 Years
Asset Lifecycle Management Required 2 Years
Software License Management Required 1 Years
Inventory Auditing Required 1 Years

## Description

* Manages client s hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.
 * Coordinate the transfer of IT assets between business units with 5 to 7 business days.
 * Generate, distribute, & review weekly IT asset management reports.
 * Complete ITSM tickets within 7 - 10 business days.
 * Monitor the ITSM IT Asset Management queue daily.
 * Updating notes with clear and accurate information to ensure that the life cycle of the ticket is accurately captured.
 * Correctly Managing ITAM Queue
 * Assist With Asset IMAC and PC Refresh process
 * Perform periodic inventory and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
 * Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
 * Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
 * Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.