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# ITS Lead

- **Company:** CSV, INC.
- **Location:** Monterey, CA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Adobe Analytics, Multitier Architecture, Microsoft Windows, Desktop Computing, Microsoft Desktop Optimization Pack, Microsoft SQL Server, System Center Configuration Manager, Server Supported Gaming, Microsoft SharePoint, SC Clearance, Casper Suite
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/its-lead-presidio-of-monterey-ca--52eb9293-c152-421b-b917-f0db6663a860

## About the Role

Secret Clearance, Customer Support/Service, Technical Support, Problem Solving Skills, Sustainability, Technical Leadership, Desktop PC, IT Service Management (ITSM), Service Level Agreement (SLA), Maintain Compliance, * Education: BA/BS with 5+ years OR AA/AS with 7+ years.

 * Certifications: IAT II, PMI cert, Windows or Apple Certified Technician.
 * Experience: 5-7 years ITSM/desktop/server support leadership.
 * Technical Screening:
*

 + Advanced knowledge of Microsoft desktop and server OS.
 + Advanced knowledge of Microsoft SQL, Exchange, SharePoint.
 + Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
 + Endpoint management and configuration security.

## Description

* Manage Tier II/III support teams for desktops, servers, and user apps.
 * Implement ITSM processes and ensure SLA compliance.
 * Apply updates, patches, and endpoint security controls.
 * Document workflows and train IT staff.
 * Track and report service desk performance metrics.

Core Competencies:

 * ITIL/ITSM practices
 * Desktop/server troubleshooting
 * Mentoring and team leadership
 * Enterprise support tool integration